Senior ServiceNow Lead Developer — ITOM/CMDB, Remote

Cognizant; Salt Lake City (UT); Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contribution

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Lead Developer to guide the design, development, integration, and enhancement of enterprise ServiceNow solutions. The ideal candidate will provide technical leadership to development teams, drive platform best practices, and deliver scalable solutions across ServiceNow modules while ensuring alignment with business and IT objectives.

The role emphasizes mentorship, platform upgrades, and governance, with a remote-friendly setup and collaboration with

Qualifications

• 6+ years hands-on ServiceNow development and administration experience.
• 2+ years leading ServiceNow development teams or projects.
• Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
• Experience with ITSM, CMDB, and CSDM.
• Hands-on experience with additional modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
• REST/SOAP integration design and MID Server configurations.
• Solid knowledge of Agile/Scrum and ITIL processes.
• Experience with upgrades, release management and governance.

Responsibilities

• Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
• Design and develop solutions leveraging ServiceNow capabilities across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, HRSD.
• Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
• Architect and implement integrations using Integration Hub, REST/SOAP, and MID Servers.
• Establish CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Support platform upgrades, release management, and ATF implementation.
• Provide mentoring to developers, admins, and support teams.
• Troubleshoot production issues and performance bottlenecks.
• Ensure adherence to ServiceNow standards and best practices.

Skills

ServiceNow development

Team leadership

JavaScript

Glide API

Service Portal

Flow Designer

Integration Hub

ITSM

CMDB

CSDM

Agile/Scrum

ITIL

Education

CSA (ServiceNow Certified System Administrator)

CAD (ServiceNow Certified Application Developer)

CIS – ITSM/CMDB/Discovery/HAM

ITIL v4 Foundation

Tools

MID Server

REST API

SOAP

Job description

Cognizant is seeking a ServiceNow Lead Developer to guide the design, development, integration, and enhancement of enterprise ServiceNow solutions. The ideal candidate will provide technical leadership to development teams, drive platform best practices, and deliver scalable solutions across ServiceNow modules while ensuring alignment with business and IT objectives.

The role emphasizes mentorship, platform upgrades, and governance, with a remote-friendly setup and collaboration with