Senior ServiceNow Lead Architect: SPM & CMDB

Synechron; Charlotte (NC); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Global presence

Paid leave

Maternity/paternity leave

Medical insurance

Retirement plans

Training opportunities

Udemy for Business

Coaching programs

Diverse global culture

Job summary

Synechron seeks a Lead/Architect for ServiceNow to design and optimize the platform across CMDB, SPM, SAM, and APM/EA. You will guide integrations with SAP Ariba and cloud services while upholding CSDM and best practices.

You will mentor junior developers, craft runbooks, and contribute to deployment planning and post-go-live support. A strong ServiceNow background and relevant certifications are highly desirable.

Qualifications

• Proven experience as a ServiceNow developer with strong SPM and CMDB knowledge.
• Extensive experience designing, configuring, and customizing ServiceNow applications.
• Experience with integrations involving third-party systems such as cloud services and enterprise apps.
• Knowledge of CSDM standards and best practices for configuration management.

Responsibilities

• Architect, design, configure, and implement ServiceNow modules including CMDB, SPM, SAM, APM/EA.
• Customize and extend platform capabilities using scripting, automation, APIs, and best practices.
• Develop and manage integrations with external systems (e.g., SAP Ariba, cloud platforms).
• Maintain CMDB health through normalization, reconciliation, and data certification.
• Map and enforce CSDM standards across modules and services.
• Support test case creation and execution for UAT, SIT, and production releases.
• Collaborate with architects, analysts, and SMEs to gather requirements and propose solutions.
• Create technical documentation, runbooks, and deployment guides.
• Provide mentorship to junior developers and ensure coding standards.
• Participate in deployment planning and post-go-live stabilization.

Skills

ServiceNow development

SPM knowledge

CMDB modules

Integrations

CSDM standards

Problem solving

Communication

ServiceNow certifications

Tools

SAP Ariba

Cloud platforms

APIs

Job description

Synechron seeks a Lead/Architect for ServiceNow to design and optimize the platform across CMDB, SPM, SAM, and APM/EA. You will guide integrations with SAP Ariba and cloud services while upholding CSDM and best practices.

You will mentor junior developers, craft runbooks, and contribute to deployment planning and post-go-live support. A strong ServiceNow background and relevant certifications are highly desirable.