Lead ServiceNow SPM Architect

Synechron; Charlotte (NC); On-site; USD 130,000 - 135,000; Full time

Benefits offered by this job

Competitive compensation

Work abroad opportunities

Paid annual leave

Maternity & paternity leave

Comprehensive insurance

Retirement savings

Udemy for Business

Training opportunities

Coaching with FinLabs/CoE

Diverse global culture

Job summary

Synechron is seeking a Lead ServiceNow SPM Developer to lead the implementation, customization, and enhancement of ServiceNow Strategic Portfolio Management solutions. You will guide design, development, and integration efforts across Demand Management, PPM, and Resource Management to deliver scalable, governance-driven outcomes.

The role requires 10+ years IT experience and 5+ years ServiceNow development, with strong leadership and stakeholder management skills.

Qualifications

• 10+ years of overall IT experience.
• 5+ years of hands-on ServiceNow development experience.
• Strong experience implementing and supporting ServiceNow SPM.
• Experience with Demand Management, Resource Management, Agile Development, Strategic Planning.

Responsibilities

• Lead the design, development, and implementation of ServiceNow Strategic Portfolio Management (SPM) solutions.
• Configure and customize SPM modules including Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Strategic Planning.
• Gather business requirements and translate them into scalable ServiceNow solutions.
• Develop and maintain business rules, client scripts, script includes, workflows, Flow Designer solutions, UI policies, and catalog items.
• Design and implement integrations with enterprise applications such as Jira, Azure DevOps, SAP, Salesforce, and Workday.
• Build dashboards, reports, KPIs, and executive-level portfolio management insights.
• Optimize project lifecycle management, governance processes, capacity planning, and resource allocation.
• Lead code reviews, technical design sessions, and implementation best practices.

Skills

ServiceNow SPM

Demand Management

Resource Management

Agile Development

Strategic Planning

REST Integrations

SOAP Integrations

Jira

Azure DevOps

CMDB

ITSM

ITOM

Flow Designer

Business Rules

Client Scripts

Script Includes

Integration Hub

Tools

Flow Designer

Business Rules

Client Scripts

Script Includes

Integration Hub

Job description

Synechron is seeking a Lead ServiceNow SPM Developer to lead the implementation, customization, and enhancement of ServiceNow Strategic Portfolio Management solutions. You will guide design, development, and integration efforts across Demand Management, PPM, and Resource Management to deliver scalable, governance-driven outcomes.

The role requires 10+ years IT experience and 5+ years ServiceNow development, with strong leadership and stakeholder management skills.