ServiceNow Lead / Architect

Synechron; Charlotte (NC); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Global presence

Paid leave

Maternity/paternity leave

Medical insurance

Retirement plans

Training opportunities

Udemy for Business

Coaching programs

Diverse global culture

Job summary

Synechron seeks a Lead/Architect for ServiceNow to design and optimize the platform across CMDB, SPM, SAM, and APM/EA. You will guide integrations with SAP Ariba and cloud services while upholding CSDM and best practices.

You will mentor junior developers, craft runbooks, and contribute to deployment planning and post-go-live support. A strong ServiceNow background and relevant certifications are highly desirable.

Qualifications

• Proven experience as a ServiceNow developer with strong SPM and CMDB knowledge.
• Extensive experience designing, configuring, and customizing ServiceNow applications.
• Experience with integrations involving third-party systems such as cloud services and enterprise apps.
• Knowledge of CSDM standards and best practices for configuration management.

Responsibilities

• Architect, design, configure, and implement ServiceNow modules including CMDB, SPM, SAM, APM/EA.
• Customize and extend platform capabilities using scripting, automation, APIs, and best practices.
• Develop and manage integrations with external systems (e.g., SAP Ariba, cloud platforms).
• Maintain CMDB health through normalization, reconciliation, and data certification.
• Map and enforce CSDM standards across modules and services.
• Support test case creation and execution for UAT, SIT, and production releases.
• Collaborate with architects, analysts, and SMEs to gather requirements and propose solutions.
• Create technical documentation, runbooks, and deployment guides.
• Provide mentorship to junior developers and ensure coding standards.
• Participate in deployment planning and post-go-live stabilization.

Skills

ServiceNow development

SPM knowledge

CMDB modules

Integrations

CSDM standards

Problem solving

Communication

ServiceNow certifications

Tools

SAP Ariba

Cloud platforms

APIs

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17000+, and has 58 offices in 22 countries within key global markets.

We are seeking a highly skilled and experienced Lead / Architect ServiceNow SPM to ,configure, and enhance the ServiceNow platform to support enterprise needs. The ideal candidate will take a leadership role in designing solutions across modules such as CMDB, Service Portfolio Management (SPM), Software Asset Management (SAM), Application Portfolio Management (APM)/EA, ensuring alignment with best practices and organizational standards.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $130k - $140k/year & benefits (see below).

The Role

Responsibilities:

• Architect, design, configure, and implement ServiceNow modules including CMDB, SPM, SAM, APM/EA.
• Customize and extend platform capabilities utilizing scripting, automation, APIs, and other ServiceNow development best practices.
• Develop and manage integrations with external systems such as SAP Ariba, cloud platforms, messaging systems, and other enterprise tools.
• Implement and maintain CMDB health and accuracy through normalization, reconciliation, and data certification processes.
• Map and enforce CSDM (Common Service Data Model) standards across all modules and business services to ensure data consistency and best practices.
• Support the creation, execution, and validation of test cases for UAT, SIT, and production releases.
• Collaborate closely with architects, business analysts, and client SMEs to gather requirements and propose scalable technical solutions.
• Develop comprehensive technical documentation, runbooks, deployment guides, and support materials.
• Provide technical guidance and mentorship to junior developers, ensuring adherence to architectural standards and coding best practices.
• Participate in deployment planning, cutover activities, and post-go-live stabilization to ensure smooth transitions and ongoing platform stability.

Requirements:

• Proven experience as a ServiceNow developer, with strong knowledge of SPM, CMDB modules.
• Extensive experience designing, configuring, and customizing ServiceNow applications.
• Experience with integrations involving third-party systems such as cloud services and enterprise applications.
• Knowledge of CSDM standards and best practices for configuration management.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills with ability to collaborate across technical and business teams.
• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, or other relevant certifications) are highly desirable.

Preferred, but not required:

• Experience with cloud platforms (AWS, Azure, Google Cloud) integration.
• Familiarity with ServiceNow’s Orchestration and automation capabilities.
• Knowledge of enterprise architecture and ITSM best practices.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.