Senior ServiceNow ITSM Transformation Lead

Ernst & Young Oman; Charleston (WV); Hybrid; USD 103,000 - 188,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Job summary

EY is seeking a ServiceNow Senior Consultant to lead transformation teams and bridge business needs with technical solutions. You will gather requirements, guide architecture discussions, and drive successful project delivery across client engagements.

The role emphasizes client relationships, team leadership, and leveraging AI-enabled ITSM capabilities to improve outcomes. Hybrid work model and competitive rewards are offered.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2-4 years relevant ServiceNow ITSM project experience.
• ServiceNow CSA or CAD certification (CSA or CAD).
• Minimum of 1 of the following ServiceNow certifications: ITSM Implementation Specialist.
• 3+ years of Big 4 or equivalent consulting experience.

Responsibilities

• Interact with business stakeholders to evaluate models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Lead client process and design sessions and facilitate requirements workshops.

Education

Bachelor's degree in Computer Science / Information Systems Management / Engineering or similar

ServiceNow CSA or CAD

ServiceNow Implementations Specialist – ITSM

3+ years Big 4 or equivalent consulting experience

Job description

EY is seeking a ServiceNow Senior Consultant to lead transformation teams and bridge business needs with technical solutions. You will gather requirements, guide architecture discussions, and drive successful project delivery across client engagements.

The role emphasizes client relationships, team leadership, and leveraging AI-enabled ITSM capabilities to improve outcomes. Hybrid work model and competitive rewards are offered.