Senior ServiceNow ITSM Transformation Consultant

Ernst & Young Oman; New Orleans (LA); Hybrid; USD 103,000 - 188,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Generous paid time off

Job summary

EY seeks a Senior ServiceNow Consultant to lead transformation programs and guide client engagements across ITSM, AI, and architecture.

You will mentor a multi-disciplinary team, manage delivery, and translate business needs into technical solutions while collaborating with stakeholders.

EY offers a hybrid model, competitive compensation, and global opportunities within its diverse, inclusive network.

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2 - 4 years relevant ServiceNow ITSM project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – ITSM
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills

Workstream lead

Team leadership

ITSM guidance

Process analysis

CMDB/ITOM

ServiceNow AI

AI use cases

AI outcomes

Requirements workshops

Agile/Waterfall

Deliverables

Education

Bachelor's degree

Tools

ServiceNow CSA

ServiceNow CAD

Job description

EY seeks a Senior ServiceNow Consultant to lead transformation programs and guide client engagements across ITSM, AI, and architecture.

You will mentor a multi-disciplinary team, manage delivery, and translate business needs into technical solutions while collaborating with stakeholders.

EY offers a hybrid model, competitive compensation, and global opportunities within its diverse, inclusive network.