Senior ServiceNow ITAM Technical Consultant USA

Brightgrove Ltd.; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

IT community

Knowledge sharing

Recovery time

Events

Volunteer community

Job summary

Brightgrove Ltd. in the United States is seeking a Senior ServiceNow ITAM Technical Consultant to lead HAM/SAM implementations and optimisations. You will design and configure ITAM solutions, align CMDB/CSDM, and drive data quality with Discovery and MID Servers.

You will collaborate with stakeholders, lead workshops, provide technical guidance, and support end-to-end deployments, testing, and enhancements of the ServiceNow platform.

Qualifications

• Hands-on HAM and SAM experience on ServiceNow.
• Certified in CIS-HAM, CIS-SAM, CIS-Discovery and CSA where applicable.
• Experience with CMDB, Discovery, scripting, integrations and ServiceNow configuration.
• Strong communication and stakeholder engagement skills.
• Familiarity with Agile methods and ITIL practices.

Responsibilities

• Design, configure and implement ServiceNow ITAM across HAM and SAM.
• Support asset lifecycle management, CMDB/CSDM alignment and data quality.
• Configure workflows, business rules, integrations and custom apps.
• Work with ServiceNow Discovery and MID Servers to improve visibility and data accuracy.
• Utilise Flow Designer, IntegrationHub and REST/SOAP integrations.
• Troubleshoot platform issues and deliver solutions aligned with business needs.
• Collaborate with stakeholders, lead workshops and provide technical guidance and training.
• Support full-cycle implementations, testing and platform enhancements.

Skills

Strong communication

Stakeholder engagement

Agile delivery

ITIL practices

Tools

CMDB

Discovery

Scripting

Integrations

Flow Designer

IntegrationHub

REST/SOAP

MID Server

Job description

Senior ServiceNow ITAM Technical Consultant

USA

Area

DevOps/Cloud/Systems

Tech Level

Senior

ServiceNow ITAM, Hardware Asset Management (HAM), Software Asset Management (SAM)

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About the Client

Our client is a global technology company that provides a cloud-based platform helping organizations digitize and unify their operations. By bringing AI, data, and workflows together in one place, the platform makes work smoother and helps teams and customers stay connected, innovative, and agile.

T Asset Management (ITAM) consultants support implementation, configuration and optimisation of ServiceNow ITAM solutions. The ideal candidate will have strong hands-on experience across Hardware Asset Management (HAM), Software Asset Management (SAM) and the wider ServiceNow platform.

Your Team

Integrate seamlessly with the client team, collaborating daily with stakeholders to align on priorities, share updates, and deliver work that meets business needs.

What's in it for you

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

Responsibilities

• Design, configure and implement ServiceNow ITAM solutions across HAM and SAM.
• Support asset lifecycle management, CMDB/CSDM alignment and data quality improvements.
• Configure workflows, business rules, integrations and custom applications.
• Work with ServiceNow Discovery and MID Servers to improve infrastructure visibility and asset data accuracy.
• Utilise Flow Designer, IntegrationHub and REST/SOAP integrations.
• Troubleshoot platform issues and deliver technical solutions aligned with business requirements.
• Collaborate with stakeholders, lead workshops and provide technical guidance, documentation and training.
• Support full-cycle implementations, testing and ongoing platform enhancements.

Skills

Hands-on experience with both Hardware Asset Management (HAM) and Software Asset Management (SAM).

Relevant ServiceNow certifications, such as CIS-HAM, CIS-SAM, CIS-Discovery and CSA, as applicable.

Experience with CMDB, Discovery, scripting, integrations and ServiceNow configuration.

Strong communication, troubleshooting and stakeholder engagement skills.

Familiarity with Agile delivery methodologies and ITIL practices.