Senior ServiceNow Asset Management Engineer

U.S. Bank; Cupertino (CA); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

401(k)

Paid vacation

Paid holidays

Job summary

U.S. Bank is seeking a skilled ServiceNow professional to design, implement, and maintain ITAM solutions including HAM and SAM. You will build integrations with CMDB, Discovery, and procurement systems while advancing asset governance and compliance across the enterprise.

The role emphasizes collaboration with security and governance teams, experience in Agile Scrum, and ongoing platform upgrades. This is a full-time position requiring campus-based work several days per week.

Qualifications

• ServiceNow development experience with strong expertise in IT Asset Management (ITAM).
• Deep experience implementing and supporting ServiceNow HAM and SAM.
• Strong proficiency with JavaScript, Glide API, Flow Designer, Integration Hub, Business Rules, Script Includes, and Client Scripts.
• Experience with CMDB, ServiceNow Discovery, Asset Lifecycle Management, and Configuration Management processes.
• Expertise developing and supporting REST APIs, SOAP services, and enterprise system integrations.
• Strong understanding of ServiceNow platform architecture, security models, ACLs, update sets, application development, and platform governance.
• Knowledge of asset governance, compliance controls, auditing requirements, operational support, and risk management best practices.
• Experience working within Agile Scrum environments, including sprint planning, backlog refinement, story estimation, testing, deployment, and delivery of solutions through the Software Development Lifecycle (SDLC).
• Demonstrated ability to design scalable ServiceNow solutions using platform configuration best practices while minimizing unnecessary customizations and maintaining long-term platform supportability.
• Proven track record of contributing within highly collaborative teams, proactively supporting teammates, sharing knowledge, and driving successful delivery of team objectives.

Responsibilities

• Design, develop, and maintain ServiceNow ITAM solutions, including HAM and SAM.
• Configure and support asset lifecycle processes: procurement, deployment, inventory, compliance, reclamation, retirement.
• Develop and maintain integrations between ServiceNow, CMDB, Discovery, procurement systems, warehouse solutions, and asset management platforms.
• Build automated workflows to improve asset governance, compliance monitoring, certification, and remediation.
• Collaborate with stakeholders to implement enterprise asset management controls.
• Support license optimization, compliance audits, publisher true-ups, and remediation efforts to reduce risk and improve asset utilization.
• Troubleshoot production issues, perform root cause analysis, and improve system reliability and performance.
• Support ServiceNow platform upgrades, releases, testing, deployment, and maintenance.
• Lead technical design reviews, mentor team members, drive best practices, and contribute to modernization.

Skills

ITAM

HAM

SAM

JavaScript

Glide API

Flow Designer

Integration Hub

REST API

SOAP

CMDB

Discovery

Agile Scrum

SDLC

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

CI/CD tooling

Job description

U.S. Bank is seeking a skilled ServiceNow professional to design, implement, and maintain ITAM solutions including HAM and SAM. You will build integrations with CMDB, Discovery, and procurement systems while advancing asset governance and compliance across the enterprise.

The role emphasizes collaboration with security and governance teams, experience in Agile Scrum, and ongoing platform upgrades. This is a full-time position requiring campus-based work several days per week.