Senior Business Systems Analyst

CACI; Chantilly (VA); Sur place; USD 120 000 - 150 000; Plein temps

Résumé du poste

CACI is seeking a Senior Business Systems Analyst to manage the ingest, development, and delivery of new and enhanced capabilities on the ServiceNow platform within an Agile framework. You will analyze business and system needs, translate them into actionable requirements, and collaborate with cross-functional teams to ensure timely delivery and alignment with objectives.

Ideal candidates have TS/SCI with poly, 5+ years of relevant experience, and a track record in IT service management

Qualifications

• Hands-on experience capturing IT requirements by leveraging business analysis techniques conducting surveys, workshops, use case and business process modeling.
• Experience supporting enterprise IT service management platforms such as ServiceNow, Remedy, and Atlassian.
• Working knowledge of web based IT enterprise systems.
• Experience preparing and conducting briefings for diverse audiences, and writing technical documentation (i.e. SOPs).
• Experience conducting and leading technical exchange meetings.
• Excellent verbal and written communication skills.

Responsabilités

• Serve as a Business Systems Analyst in an Agile/Scrum environment, working closely with product owners, Scrum Masters, and development teams.
• Act as the primary liaison for capturing, analyzing, and managing functional and non-functional requirements, including detailed user stories.
• Translate business and mission objectives into actionable system requirements within a prioritized product backlog.
• Performs analysis of business or systems processes to identify improvements.
• Meet regularly with internal and external stakeholders to gather, validate, and refine business needs.
• Clearly communicate business needs to the development team through well-defined user stories and acceptance criteria.
• Collaborate with the Scrum Master to define Release and Sprint backlogs, assist in resolving impediments, and contribute to sprint planning activities.
• Partner with cross-functional teams throughout the development lifecycle to ensure that solutions meet customer expectations and business objectives.
• Evaluate completed work to confirm it aligns with requirements and agreed scope.
• Lead product demonstrations to stakeholders, collect feedback, and report on iteration outcomes.
• Coordinate with program members and stakeholders to ensure migration schedules and milestones are tracked, communicated, and achieved.

Connaissances

Agile/Scrum

Business analysis

Stakeholder management

Communication skills

IT service management

Requirements gathering

Technical writing

Formation

Bachelor's degree in a relevant field

Master's degree substitution for bachelor's + 3 years

Outils

ServiceNow

Remedy

Atlassian

Description du poste

Job Title: Senior Business Systems Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a highly motivated Senior Business Systems Analyst to manage the ingest, development, and delivery of new and enhanced capabilities following an Agile framework. You will be responsible for conducting business and system analysis to deliver an enterprise-wide solution on a ServiceNow Platform. You will work with stakeholders to ensure the successful delivery of enhancements and capabilities.

Responsibilities:

• Serve as a Business Systems Analyst in an Agile/Scrum environment, working closely with product owners, Scrum Masters, and development teams.
• Act as the primary liaison for capturing, analyzing, and managing functional and non-functional requirements, including detailed user stories.
• Translate business and mission objectives into actionable system requirements within a prioritized product backlog.
• Performs analysis of business or systems processes to identify improvements.
• Meet regularly with internal and external stakeholders to gather, validate, and refine business needs.
• Clearly communicate business needs to the development team through well-defined user stories and acceptance criteria.
• Collaborate with the Scrum Master to define Release and Sprint backlogs, assist in resolving impediments, and contribute to sprint planning activities.
• Partner with cross-functional teams throughout the development lifecycle to ensure that solutions meet customer expectations and business objectives.
• Evaluate completed work to confirm it aligns with requirements and agreed scope.
• Lead product demonstrations to stakeholders, collect feedback, and report on iteration outcomes.
• Coordinate with program members and stakeholders to ensure migration schedules and milestones are tracked, communicated, and achieved.

The ability to be adaptable and to work constructively with a technically diverse team is also crucial. A willingness to learn and stay abreast of industry trends is also required. The program emphasizes innovation and looks for individuals who can bring creative ideas to solve complex problems, both technical and procedural.

Required Qualifications:

• TS/SCI with CI poly required
• 5+ Years of relevant experience (bachelor's degree in relevant field may be substituted for 5 years of relevant experience; master's degree in related field may be substituted for bachelor's degree and 3 years relevant experience).
• Hands-on experience capturing IT requirements by leveraging business analysis techniques conducting surveys, workshops, use case and business process modeling.
• Experience supporting enterprise IT service management platforms such as ServiceNow, Remedy, and Atlassian
• Working knowledge of web based IT enterprise systems
• Experience preparing and conducting briefings for diverse audiences, and writing technical documentation (i.e. SOPs)
• Experience conducting and leading technical exchange meetings
• Excellent verbal and written communication skills

Desired Qualifications:

• Experience using ServiceNow SAFe and Agile modules
• Experience with ServiceNow catalog management, and business workflow
• Certified Scrum Master or other agile certifications
• ITIL V4 certification
• Possess high level of organization and presentation skills

What You Can Expect:

• A culture of integrity.
• At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust.
• CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth.
• Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support,