ITSM Configuration Management Analyst (TS/SCI w/ Poly)

CACI; Chantilly (VA); On-site; USD 87,000 - 182,000; Full time

Job summary

CACI is seeking a Service Configuration Management Analyst to support planning, design, and implementation of configuration management plans and standards. The role requires 3+ years of ITSM experience and active TS/SCI with Polygraph clearance.

The candidate will manage the CMDB, verify CI data, map services to business needs, and leverage ServiceNow to report status. Strong ITIL knowledge and communication skills are essential for success in this role.

Qualifications

• 3+ years of service process experience in an ITSM environment.
• Proficiency in ITIL framework concepts and practices.
• Excellent written and verbal communication skills.

Responsibilities

• Supports the planning, design, and implementation of configuration management plans and standards.
• Assist with the management and maintenance of the CMDB.
• Assist in periodic verification and audit of CIs.
• Assist asset management in defining naming conventions and tagging standards for assets and CIs.
• Ensure mapping of services (logical service model) from the level of business services.
• Ensure timely update of CI information.
• Ensure CI relationship mapping is accurate and evaluated often.
• Provide input for technology requirements relating to configuration management.
• Utilize ServiceNow dashboards, tools, and techniques to report CMDB and CI status.
• Support measurement and reporting for weekly and monthly meetings.
• Assist with research and assessment leading to process improvements for IT processes (CSI).
• Support evaluations and quality assessments for proper implementation of processes to meet quality standards.
• Support TEMs and other requirements gathering sessions.
• Self-starter who can work end-to-end, independently or in a team.
• Deliver high-quality work and adapt to new challenges.

Skills

ITSM

ITIL

Communication

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Tableau

Job description

CACI is seeking a Service Configuration Management Analyst to support planning, design, and implementation of configuration management plans and standards. The role requires 3+ years of ITSM experience and active TS/SCI with Polygraph clearance.

The candidate will manage the CMDB, verify CI data, map services to business needs, and leverage ServiceNow to report status. Strong ITIL knowledge and communication skills are essential for success in this role.