Senior ServiceNow Industry Workflow Architect

EY

Westlake Village (CA)

Hybrid

USD 171,000 - 297,000

Full time

14 days+

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Job summary

EY is seeking a highly skilled and experienced ServiceNow Architect/Manager to lead the design, architecture and delivery of advanced ServiceNow solutions for Financial Services clients within a globally connected team. The role requires strong architectural judgment, hands-on delivery leadership, and proactive client engagement, with travel 40-60%.

EY offers a hybrid working model and a comprehensive Total Rewards package aligned with performance, including generous benefits and flexible time

Qualifications

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
Typically, no less than 4 - 6 years of relevant experience in IT including extensive experience with hands‑on ServiceNow development or architectural capacities.
Certified Implementation Specialist - CSM
Extensive hands‑on experience architecting and delivering ServiceNow solutions
Proven success leading technically complex implementations
Ability to lead technical discussions confidently with customers and stakeholders
Prior consulting experience
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
Experience leading teams and supervising others
A driver’s license valid in the U.S.
Ability to travel 40-60% to meet client needs

Responsibilities

Lead the effective management and delivery of processes, solutions, and projects, with focus on quality and risk management.
Engage regularly with external clients, participating in working sessions and leading workstreams from planning through execution and closure.
Travel may be required as needed by external clients.
Lead end-to-end technical design of ServiceNow disputes solutions.
Define technical architectures covering: Case and workflow design, Integration and data flows, Security and access controls.
Own solution-level architectural decisions and trade-offs.
Address complex and ambiguous technical challenges within the ServiceNow ecosystem.
Evaluate alternative designs and recommend optimal solutions based on technical feasibility and delivery impact.
Continuously refine architectures based on lessons learned and evolving requirements.
Guide and oversee technical implementation activities across delivery teams.
Provide hands‑on leadership during critical design and build phases.
Ensure architecture is translated accurately into configuration and code.
Support teams in resolving complex build and deployment challenges.
Partner with project leadership to ensure successful delivery outcomes.
Identify and mitigate technical risks early in the delivery lifecycle.
Drive resolution of complex technical issues that threaten timelines or quality.
Balance speed of delivery with architectural integrity.
Serve as a technical advisor during: Solution design workshops, Customer technical discussions, Architecture and design reviews.
Communicate technical concepts clearly to both technical and non‑technical audiences.
Collaborate closely with CMAs, solution architects from other workstreams, developers, and quality testers.
Architect advanced ServiceNow workflows using Case management and state-driven designs, Event‑based and rules-driven orchestration, Long‑running and high‑volume transaction support.
Optimize performance, scalability, and resilience for enterprise workloads.
Design reusable technical patterns and implementation assets.
Lead technical architecture for integrations with card networks, external processors, core banking, fraud, and document systems; define secure integration patterns.