Senior ServiceNow Leader: ITSM, CMDB & Global Ops

Kerry Search Partners; Detroit (MI); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm in Detroit is searching for a Senior Manager to lead their enterprise ServiceNow team. This hands-on leadership role involves directing a talented group to optimize the ServiceNow platform while overseeing complex projects, including integrations and custom developments. The ideal candidate will have over 8 years of related experience, 3+ years in a management capacity, and a strong foundation in CMDB governance. Join this innovative organization that focuses on shaping the technology industry's future.

Qualifications

• 8+ years of ServiceNow experience, with 3+ years in a leadership role.
• Strong understanding of CMDB design and governance.
• Experience in global or enterprise-scale environments.

Responsibilities

• Provide technical direction and architectural leadership across ServiceNow.
• Lead complex ServiceNow projects, ensuring best practices.
• Oversee CMDB strategy and IT asset visibility.
• Manage and mentor a diverse, high-performing team.
• Ensure operational excellence in ServiceNow administration.
• Partner with IT leaders to shape the ServiceNow roadmap.

Skills

ServiceNow expertise

Leadership skills

CMDB design and governance

ITIL-based service operations

Stakeholder management

Communication skills

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

Job description

A leading technology firm in Detroit is searching for a Senior Manager to lead their enterprise ServiceNow team. This hands-on leadership role involves directing a talented group to optimize the ServiceNow platform while overseeing complex projects, including integrations and custom developments. The ideal candidate will have over 8 years of related experience, 3+ years in a management capacity, and a strong foundation in CMDB governance. Join this innovative organization that focuses on shaping the technology industry's future.