Senior ServiceNow FSM Architect — End-to-End Field Service

itechag; Arlington (VA); On-site; USD 150,000 - 200,000; Full time

Job summary

iTech AG is seeking a senior ServiceNow Architect for FSM/CMMS to own end-to-end solution design on the ServiceNow platform, including FSM, EAM/CMDB, CSM/Service Portal, and IntegrationHub. The role leads architecture decisions, data model design, and secure integrations with enterprise systems.

The candidate will drive TSD creation, oversee cross-product integrations, and coordinate with dispatch and field operations teams to deliver a robust CMMS solution for healthcare/asset-intensive

Qualifications

• 8+ years of hands-on ServiceNow experience, including 3+ years in a ServiceNow architect or technical lead role.
• 4+ years architecting or leading ServiceNow Field Service Management (FSM) implementations end-to-end.
• Proven experience delivering FSM end-to-end with integrations spanning multiple ServiceNow products (e.g., FSM, EAM/CMDB, CSM/Service Portal, Virtual Agent, IntegrationHub).
• Deep architecture and hands-on experience across Work Order and Task Management, Scheduling and Dispatch, Mobile Workforce Applications, Inventory and Asset Tracking, Customer Communication and Self-Service.
• Experience designing integration architecture using IntegrationHub and REST/SOAP APIs, and leading FSM/EAM data migration.

Responsibilities

• Own the end-to-end solution architecture for the FSM on ServiceNow, including data model and phased roadmap across modules.
• Define the multi-product ServiceNow architecture spanning FSM, EAM/CMDB, CSM/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist.
• Author and maintain the Technical Solution Document (TSD) and drive architecture decisions each sprint.
• Architect and lead the implementation of ServiceNow FSM capabilities across the solution such as Work Order, Scheduling, Dispatch, Mobile, and Inventory.
• Configure standards for digital work orders, field tasks, dispatch queues, and workflow automations.
• Lead code reviews, mentor developers, and ensure platform governance and upgrades.

Skills

Analytical skills

Troubleshooting

Problem solving

Communication

Stakeholder management

Collaboration

Education

Bachelor’s degree

Tools

ServiceNow

JavaScript

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

Job description

iTech AG is seeking a senior ServiceNow Architect for FSM/CMMS to own end-to-end solution design on the ServiceNow platform, including FSM, EAM/CMDB, CSM/Service Portal, and IntegrationHub. The role leads architecture decisions, data model design, and secure integrations with enterprise systems.

The candidate will drive TSD creation, oversee cross-product integrations, and coordinate with dispatch and field operations teams to deliver a robust CMMS solution for healthcare/asset-intensive