ServiceNow FSM Practice Lead (391)

iTech AG; Arlington (VA); On-site; USD 150,000 - 210,000; Full time

Job summary

iTech AG is seeking a senior ServiceNow FSM Practice Lead to establish and run the FSM practice within our Solutions organization. The role combines hands-on architectural work with leadership, mentoring other architects and developers across multiple FSM engagements.

The ideal candidate will own technical direction and delivery standards for FSM, including design patterns and reusable capabilities, while navigating complex, asset-intensive field service contexts such as healthcare and CMMS/EAM

Qualifications

• True ServiceNow architect who has implemented FSM end-to-end across solution and data model, dispatch, mobile, portals, parts/inventory, and integrations.
• Experience owning technical direction across multiple engagements and mentoring other architects and developers.

Responsibilities

• Serve as the technical owner of ServiceNow FSM across all FSM engagements at iTech AG, setting standards, reference architectures, and design patterns.

Skills

ServiceNow FSM

Solution architecture

Leadership

Mentoring architects

Job description

Overview

iTech AG is seeking a ServiceNow FSM Practice Lead to establish and run the Field Service Management (FSM) practice within our Solutions organization. This is a senior player-coach role with a dual mandate: serve as the principal solution architect on the Intelas Next Generation Computerized Maintenance Management System (CMMS) program - a commercial healthcare engagement delivered for Intelas (a Compass Group USA company) - while owning the technical direction, delivery standards, and reusable capability for FSM across iTech AG's entire portfolio of Field Service Management work.

Overview

iTech AG is seeking a ServiceNow FSM Practice Lead to establish and run the Field Service Management (FSM) practice within our Solutions organization. This is a senior player-coach role with a dual mandate: serve as the principal solution architect on the Intelas Next Generation Computerized Maintenance Management System (CMMS) program - a commercial healthcare engagement delivered for Intelas (a Compass Group USA company) - while owning the technical direction, delivery standards, and reusable capability for FSM across iTech AG's entire portfolio of Field Service Management work. The ideal candidate is a true ServiceNow architect who has implemented FSM end-to-end - from solution and data model design through dispatch, mobile, customer portals, parts/inventory, and integrations - and has since taken technical ownership across more than one engagement, directing and mentoring other architects and developers. They are equally credible in a client design workshop, in a pursuit shaping scope and level of effort, and hands-on in the platform building the hardest components. Experience in an asset-intensive field service setting is expected; healthcare, clinical/medical device (biomed/imaging), or CMMS/EAM depth is strongly preferred.

Roles & Responsibilities

• Serve as the technical owner of ServiceNow Field Service Management across all iTech AG FSM engagements - setting the solution standards, reference architectures, and design patterns that every