Senior ServiceNow Engineer — Remote AI Workflows

creditacceptance; Stati Uniti; Ibrido; USD 100.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work-from-home

Travel to Michigan office

Flexible work arrangements

Professional development

Bonus potential

Descrizione del lavoro

Credit Acceptance is seeking a role-focused engineer to design and operate employee self-service capabilities using ServiceNow workflows, conversational interfaces, and AI. You will own technical design and service quality from discovery through production, collaborating with product, workplace, and AI teams.

You will identify friction in processes, build automated workflows and agent tools, ensure secure integrations, monitor reliability, and drive measurable improvements while supporting

Competenze

• Engineering experience designing, implementing, and supporting enterprise workflow or service capabilities.
• Ability to build and maintain secure integrations with clear contracts and failure handling.
• Judgment on where automation and AI are appropriate, including approvals and separation of duties.
• Ability to evaluate changes, monitor production quality, and use evidence to improve service outcomes.
• Strong collaboration with business owners, service teams, security, product, and engineering partners.

Mansioni

• Identify friction in business processes and simplify them before automating; use platform-native features where practical.
• Build conversational experiences, workflows, reusable actions, and agent tools, using deterministic automation or bounded AI where each fits.
• Improve knowledge and permissions-aware retrieval grounded in service, catalog, and configuration data.
• Define and run evaluations for accuracy, grounding, task completion, and unsafe actions before releasing changes to prompts, models, tools, or knowledge.
• Secure integrations and sensitive data with least-privilege access, validation, audit trails, human approvals, and rollback or suspension controls.
• Monitor reliability and service outcomes, automate regression checks, investigate recurring failures, and measure adoption, cycle time, rework, and work released.

Conoscenze

Engineering experience

Secure integrations

Automation & AI judgment

Monitoring production quality

Cross-functional collaboration

Strumenti

ServiceNow

Descrizione del lavoro

Credit Acceptance is seeking a role-focused engineer to design and operate employee self-service capabilities using ServiceNow workflows, conversational interfaces, and AI. You will own technical design and service quality from discovery through production, collaborating with product, workplace, and AI teams.

You will identify friction in processes, build automated workflows and agent tools, ensure secure integrations, monitor reliability, and drive measurable improvements while supporting