Senior ServiceNow AI Engineer — Build AI-Powered Workflows

highmetric; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

ITIL Foundation

CSA/CAD credentials

Job summary

Highmetric is seeking a senior engineering professional to design and deliver AI-driven solutions on the ServiceNow platform for enterprise clients. The role blends requirements gathering, custom development, integration engineering, and production support within a professional services practice.

You will collaborate with end users and IT teams to elicit requirements, build AI-powered workflows, and integrate ML/NLP into ITSM, ITOM, CSM, and HRSD.

Qualifications

• Three or more years of experience implementing, administering, configuring, or developing ServiceNow across at least two capability areas.
• Expertise with ServiceNow AI and automation features such as Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
• Hands-on experience implementing Now Assist capabilities including AI-powered case summarization, resolution recommendations, and conversational workflows.
• Working knowledge of web services integration (SOAP, REST), bidirectional automated integrations, and data extraction technologies such as JDBC, ODBC, or ETL.
• Practical scripting experience across Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and related areas.
• Bachelor's or Master's degree in Computer Science, Information Technology, AI/ML, or a closely related field.

Responsibilities

• Collaborate with end users, IT teams, and key stakeholders to elicit system and business requirements for ServiceNow initiatives.
• Design, build, and deploy AI-powered applications and workflows that extend the platform's native capabilities.
• Integrate machine learning, natural language processing, and predictive analytics features into modules such as ITSM, ITOM, CSM, and HRSD.
• Manage end-to-end application development, including design, coding, debugging, testing, troubleshooting, and documentation.
• Configure web service integrations between ServiceNow and external systems using REST and SOAP, including mid-server and cloud-to-cloud patterns.
• Translate impact assessment rules into service maps, validate them with technical SMEs, participate in user acceptance testing, and remediate production incidents when they arise.

Skills

ServiceNow implementation

Requirements gathering

Stakeholder collaboration

Scripting (Business Rules/Client)

Education

Bachelor's or Master's in CS/IT/AI

Tools

ServiceNow Platform

SOAP/REST APIs

JDBC/ETL

Now Assist

Job description

Highmetric is seeking a senior engineering professional to design and deliver AI-driven solutions on the ServiceNow platform for enterprise clients. The role blends requirements gathering, custom development, integration engineering, and production support within a professional services practice.

You will collaborate with end users and IT teams to elicit requirements, build AI-powered workflows, and integrate ML/NLP into ITSM, ITOM, CSM, and HRSD.