Senior ServiceNow Platform Engineer: Lead ITSM

Invenergy, LLC

Chicago (IL)

Hybrid

USD 137,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental & vision insurance

401k

Paid time off

Job summary

Invenergy LLC is seeking a Senior ServiceNow Platform Engineer to own the end-to-end platform lifecycle, drive secure, scalable solutions, and mentor engineers across ITSM capabilities. You will partner with platform leadership to translate strategy into durable designs, configurations, and operational practices that deliver measurable business value.

The role requires strong scripting, architecture, and cross-functional collaboration to ensure reliability and governance while enabling IT

Qualifications

6+ years of experience in ServiceNow platform engineering, administration, or development roles.
4+ years of hands-on experience designing, configuring, and supporting enterprise ServiceNow implementations (ITSM and related modules).
3+ years of experience providing Tier 2/3 platform support, including acting as a primary technical escalation point for complex issues.
Demonstrated ability to independently design, implement, and support complex ServiceNow solutions and integrations.
Strong scripting and configuration experience (e.g., business rules, script includes, client scripts, workflows/flows).
Strong documentation skills with experience producing enterprise-grade technical documentation and operational runbooks.
Strong communication skills with the ability to influence technical and non‑technical stakeholders.
Eligible to work in the United States without current or future employer visa sponsorship.

Responsibilities

Own the technical and operational lifecycle of the ServiceNow platform, partnering with platform leadership on roadmap execution, platform optimization, upgrades, and retirement decisions while ensuring stability, security, and scalability.
Design, configure, and engineer ServiceNow solutions across ITSM and related platform capabilities (e.g., Incident, Change, Request, CMDB, Knowledge, Integrations), ensuring solutions are well-architected, maintainable, and aligned with enterprise standards.
Lead complex technical implementations and enhancements, including workflow design, scripting, integrations, data models, and performance tuning; serve as technical lead for small to medium initiatives and lead engineering workstreams within larger programs.
Act as a senior technical authority and escalation point, providing Tier 3 support, leading complex incident investigations, performing root cause analysis, and implementing long-term corrective and preventive actions.
Partner with enterprise architecture, security, infrastructure, and application teams to design and operate secure, compliant, and supportable integrations between ServiceNow and upstream/downstream systems.
Establish and maintain platform operational discipline, including monitoring, alerting, runbooks, release readiness, change controls, and operational metrics that improve reliability and predictability.
Define, track, and analyze platform health and performance metrics, including availability, incident trends, change success rates, and technical debt; present insights and recommendations to platform and IT leadership.
Develop and maintain high-quality technical documentation, including platform standards, design patterns, SOPs, runbooks, and knowledge articles; reduce reliance on tribal knowledge and improve onboarding readiness.
Mentor and provide technical guidance to other ServiceNow engineers, analysts, or administrators, helping raise overall platform maturity and engineering quality.
Stay current on ServiceNow platform capabilities, industry trends, and ITSM best practices, proactively recommending innovations and continuous improvements aligned with business and IT strategy.