Senior ServiceNow Engineer – Platform Automation & AI Tools

JPMorgan Chase & Co.; Plano (TX); Vor Ort; USD 110.000 - 150.000; Vollzeit

Zusammenfassung

JPMorganChase is seeking a Software Engineer III within Infrastructure Platforms - Digital Workflows to design and deliver trusted ServiceNow capabilities. You will work as a seasoned member of an agile team to create secure, scalable solutions and mentor peers while partnering with product and engineering stakeholders.

You will build integrations via APIs, develop automated tests, and contribute to operational readiness and release practices.

Qualifikationen

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Hands-on experience implementing solutions on the ServiceNow platform.
• Strong JavaScript proficiency.
• Practical experience with Angular/AngularJS patterns relevant to ServiceNow UI development.
• Ability to design and build self-contained, reusable, and testable modules/components.
• Working knowledge of ServiceNow development constructs and lifecycle (e.g., scripting, configuration vs customization decisions, upgrade considerations).
• Experience across the SDLC (plan, build, test, release, operate) in an agile environment.
• Solid understanding of application, data, and infrastructure architecture and cross-system design patterns.
• Experience building and/or supporting integrations using APIs (e.g., REST/SOAP) and related authentication/error-handling patterns.
• Hands-on experience using enterprise-authorized AI-assisted development tools within the work environment, with demonstrated ability to validate outputs for correctness, performance, and security.
• Understanding of responsible AI use (data sensitivity, secure handling of inputs/outputs, resiliency/security expectations) and strong communication/teamwork skills.

Aufgaben

• Design scalable ServiceNow solutions aligned to firmwide frameworks, engineering standards, and platform best practices.
• Develop high-quality, maintainable solutions using ServiceNow development patterns (JavaScript; Angular/AngularJS where applicable).
• Build modular, reusable components/configurations with upgrade-safe patterns and maintainability.
• Create and maintain automated tests and perform manual validation to support reliable releases.
• Deliver iterative enhancements using agile methods, balancing speed with operational excellence.
• Partner with product and business analysis to refine requirements, define scope, and contribute to estimates and delivery plans.
• Integrate ServiceNow with upstream/downstream systems using APIs, events, and scalable data patterns.
• Troubleshoot complex issues, perform root-cause analysis, and implement durable fixes.
• Contribute to operational readiness (runbooks, monitoring considerations, release checklists) to improve service reliability.
• Leverage enterprise-authorized AI-assisted development tools to accelerate delivery (e.g., refactoring, test creation, documentation) while validating outputs via review, testing, and secure coding standards.
• Mentor engineers through code reviews, pairing, and practical feedback; strengthen team agile practices and engineering workflows.

Kenntnisse

JavaScript

ServiceNow

Angular

REST APIs

Agile methodologies

Mentoring

Team collaboration

Systems thinking

Ausbildung

Software engineering certifications

Tools

ServiceNow

Angular/AngularJS

REST/SOAP integrations

CI/CD tooling

AI-assisted development tools

Jobbeschreibung

JPMorganChase is seeking a Software Engineer III within Infrastructure Platforms - Digital Workflows to design and deliver trusted ServiceNow capabilities. You will work as a seasoned member of an agile team to create secure, scalable solutions and mentor peers while partnering with product and engineering stakeholders.

You will build integrations via APIs, develop automated tests, and contribute to operational readiness and release practices.