Software Engineer III - ServiceNow

JPMorgan Chase & Co.; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase & Co. is seeking a Software Engineer III in San Francisco to design and deliver scalable IT Service Management solutions on the ServiceNow platform. You will contribute to secure production code, implement AI-assisted development, and collaborate in an agile team to meet business objectives.

You will work across the SDLC, produce architecture artifacts, and help improve system reliability and security through coding best practices.

Qualifications

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Hands-on ServiceNow platform implementation experience.
• Experience in Java/PHP/Python programming language.
• Knowledge of ServiceNow development best practices - scripting, configuration, tool navigation, custom widgets - with excellent analytical, debugging and problem-solving skills.
• Practical experience across system design, application development, testing and operational stability in a large corporate environment.
• Strong grounding in agile delivery, CI/CD, application resiliency and security.
• Demonstrated knowledge of a technical discipline such as cloud, AI/ML or mobile.
• Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly with excellent analytical, debugging and problem solving skills.

Responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine approaches.
• Creates secure and high-quality production code and maintains algorithms that run with appropriate systems.
• Leverages enterprise-authorized AI coding assist tools to improve code quality, delivery speed, and productivity.
• Applies knowledge of SDLC tools to improve automation value.
• Produces architecture and design artifacts for complex applications with design constraints.
• Contributes to communities of practice and events exploring new technologies.
• Gathers, analyzes, visualizes data, and develops dashboards for continuous improvement.
• Follow and enhance scrum practices for process improvement.

Skills

Java

Python

PHP

ServiceNow

Agile

CI/CD

Security

Debugging

Data analysis

Education

Software engineering education

3+ years experience

Tools

AI coding tools

ServiceNow tooling

Job description

• Locations 1 Front St, San Francisco, CA, 94111, US
• Job Schedule Full time
• Job Shift Day

Job Description

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorganChase within the Infrastructure Platform ServiceNow IT Service Management , you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Follow and enhance the scrum practices for continuous team processes improvement
• Collaborate with the Business Analysis team for producing estimates and agile delivery plans

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on ServiceNow platform implementation experience
• Experience in Java/PHP/Python programming language
• Knowledge of ServiceNow development best practices - scripting, configuration, tool navigation, custom widgets - with excellent analytical, debugging and problem-solving skills
• Practical experience across system design, application development, testing and operational stability in a large corporate environment
• Strong grounding in agile delivery, CI/CD, application resiliency and security
• Demonstrated knowledge of a technical discipline such as cloud, AI/ML or mobile
• Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly with excellent analytical, debugging and problem solving skills. Experience should span writing custom widgets, tool navigation, configuration and scripting.
• Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
• Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies
• Experience implementing the Service Portal on ServiceNow (preferred).

Demonstrates strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.