Lead Software Engineer - Service Now

Testing Site - JPMC; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase in Plano, TX seeks a Lead Software Engineer to advance trusted, scalable technology across infrastructure and specialty platforms. You will lead design, development, and operational stability efforts in a collaborative, agile environment.

The role emphasizes ServiceNow configuration, integration, and enterprise-grade solutions, with responsibilities spanning design reviews, vendor engagements, and shaping a diverse, inclusive team culture.

Qualifications

• 5+ years of hands-on software engineering experience.
• Experience delivering system design, application development, testing, and operational stability.
• Experience developing and configuring on the ServiceNow Platform.
• Knowledge of ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC/ODBC, REST, SCP, SFTP, and MID servers.
• Experience leveraging ServiceNow codeless technologies – Flow Designer and Integration Hub.
• Certified ServiceNow Administrator and Certified Implementation Specialist in ITSM, ITOM, CSM, ITBM, HR.
• Experience with CMDB and integration with external tools.
• Experience with Service Portal, Request Catalog and Automations on the ServiceNow platform.
• Knowledge of AI and ML Capabilities.
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.
• Demonstrated proficiency in software applications and technical processes within a technical discipline (cloud, AI/ML, mobile, etc.).

Responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine approaches.
• Develops secure high-quality production code, and reviews and debugs code written by others.
• Identifies opportunities to automate remediation of recurring issues to improve operational stability.
• Leads evaluation sessions with external vendors, startups, and internal teams for architectural designs and technical credentials.
• Leads communities of practice across Software Engineering to drive adoption of leading-edge technologies.
• Adds to team culture of diversity, opportunity, inclusion, and respect.

Skills

System design

Application development

Testing

Operational stability

Agile methodologies

CI/CD

Security awareness

Education

Software engineering certification

ServiceNow certifications

Tools

ServiceNow Platform

Flow Designer

Integration Hub

SSO/SAML/REST/Web Services

MID servers

Job description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Corporate Sector - Infrastructure Platform - Specialty Platform and Service team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training and certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Experience developing and configuring on the ServiceNow Platform
• Understands ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
• Experience leveraging ServiceNow codeless technologies – Flow Designer and Integration Hub
• Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR)
• Experience with CMDB, and integration with other external tools
• Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform
• Knowledge of AI and ML Capabilities
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Practical cloud native experience
• In-depth knowledge of the financial services industry and their IT systems