Lead ServiceNow Platform Architect – Strategy & Delivery

JPMorgan Chase & Co.; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorganChase & Co. seeks a Lead Architect to own the architecture for ServiceNow within Infrastructure Platforms Digital Workflows, guiding teams toward secure, scalable, and reliable designs.

You will drive target-state architectures, enable delivery through hands-on leadership, and ensure governance across product, engineering, and control stakeholders. Responsibilities include defining reference designs, leading design reviews, and mentoring engineers to elevate architectural quality while

Qualifications

• Formal training or certification on infrastructure architecture concepts.
• Deep knowledge of ServiceNow architecture and core concepts.
• Proven ability to define and socialize target-state architectures, integration patterns, and reference designs.
• Strong command of modern integration approaches (API-led, event-driven patterns) and distributed system design principles.
• Experience designing for non-functional requirements, including resiliency, scalability, security, observability, and disaster recovery.
• Ability to evaluate trade-offs across scope, risk, operability, cost, and time-to-deliver—then guide teams to practical decisions.
• Strong stakeholder management skills, including influencing without authority and building alignment across competing priorities.
• Consistent track record of producing high-quality architecture documentation (e.g., ADRs, NFRs, diagrams).
• Experience applying enterprise-authorized AI capabilities within software engineering and architecture workflows with data sensitivity awareness.
• Ability to evaluate and integrate AI-enabled capabilities into cloud-native architectures while meeting resiliency, security, and auditability requirements.

Responsibilities

• Lead ServiceNow platform and solution architecture for strategic initiatives from discovery through delivery, adoption, and continuous improvement.
• Define target-state architectures, reference designs, and reusable patterns across workflow, data model, CMDB alignment, identity/access, and environment strategy.
• Drive architecture governance by facilitating design reviews, documenting decisions and trade-offs (ADRs), and aligning stakeholders to standards.
• Partner with engineering teams to translate non-functional requirements into implementable designs for availability, performance, scalability, security, and observability.
• Own the integration strategy between ServiceNow and upstream/downstream systems using APIs, events, and middleware patterns.
• Identify architectural risks and constraints early, and propose pragmatic mitigation plans and phased roadmaps.
• Collaborate with product, operations, and control partners to manage dependencies, align priorities, and deliver measurable business outcomes.
• Mentor engineers and architects through design coaching and constructive review to raise the technical bar across teams.
• Champion automation, reusability, and engineering excellence to reduce manual effort and improve reliability across the ServiceNow delivery lifecycle.
• Optimize platform performance and operability by guiding instrumentation, logging/monitoring strategies, capacity planning, and incident learnings into design updates.

Skills

Infrastructure architecture concepts

ServiceNow architecture

Target-state architectures

API-led integration

Non-functional requirements

Stakeholder management

Architecture documentation

Inclusive teamwork

Enterprise AI in software

Cloud-native architectures

AWS architecture experience

Tools

ServiceNow

AWS

Job description

JPMorganChase & Co. seeks a Lead Architect to own the architecture for ServiceNow within Infrastructure Platforms Digital Workflows, guiding teams toward secure, scalable, and reliable designs.

You will drive target-state architectures, enable delivery through hands-on leadership, and ensure governance across product, engineering, and control stakeholders. Responsibilities include defining reference designs, leading design reviews, and mentoring engineers to elevate architectural quality while