Senior ServiceNow Engineer - NYC ITSM & DevOps Leader

City of New York; New York (NY); On-site; USD 125,000 - 150,000; Full time

Job summary

City of New York's Office of Technology and Innovation (OTI) seeks a Senior ServiceNow Engineer to strengthen the City’s ITSM platform. You will bridge development and operations, design ITSM/ITOM/CMDB solutions, and ensure scalable, secure services used by 20 city agencies.

You’ll work with service owners, administrators, and engineers, deliver automation, documentation, and mentoring, and support enterprise workflows in a 24/7 environment from our Brooklyn, NY office.

Qualifications

• Master's degree in computer science with 3+ years of IT experience including applications development, systems development, data communications and networking, database administration, data processing, or user services.
• Bachelor's degree with 4 years of relevant experience as described above.
• High school diploma with 6 years of relevant experience as described above.
• Combination of education and experience acceptable if minimum requirements are met, including 3 years of experience and 18 months in supervisory or managerial roles.

Responsibilities

• Develop and maintain solutions in OTI’s ServiceNow system for ITSM, ITOM and CMDB processes.
• Collaborate with Service Owners to gather requirements and implement forms, workflows and automation for request management.
• Maintain existing platform implementations and update forms/workflows while addressing issues.
• Configure new infrastructure discovery with administrators and data owners.
• Troubleshoot data and discovery issues and maintain existing discovery implementations.
• Integrate ServiceNow with external systems via APIs or integration platforms.
• Maintain documentation for implemented functionalities.
• Provide end-user support and guidance, and troubleshoot reported issues.
• Partner with software engineering, security, and product teams to promote a DevOps culture and mentor junior engineers.
• Perform special projects and initiatives as needed.

Education

Master's degree in computer science

Bachelor's degree

High school diploma+

Education and experience combination allowed

Job description

City of New York's Office of Technology and Innovation (OTI) seeks a Senior ServiceNow Engineer to strengthen the City’s ITSM platform. You will bridge development and operations, design ITSM/ITOM/CMDB solutions, and ensure scalable, secure services used by 20 city agencies.

You’ll work with service owners, administrators, and engineers, deliver automation, documentation, and mentoring, and support enterprise workflows in a 24/7 environment from our Brooklyn, NY office.