Senior ServiceNow Architect & ITSM Lead

San Francisco Department of Technology (DT); San Francisco (CA); Hybrid; USD 155.000 - 195.000; Vollzeit

Benefits dieser Stelle

Competitive pay and benefits

Retirement options

Zusammenfassung

San Francisco Department of Technology (DT) seeks a Senior ServiceNow Engineer to lead the ServiceNow modernization project. You will oversee architecture, design, and deployment of ITSM modules, workflows, and integrations, ensuring scalable, secure enterprise solutions across City departments.

This role requires deep ServiceNow expertise and strong leadership within a multi‑year program running June 2026 to June 2029.

Qualifikationen

• Five years of experience in information systems or related field.

Aufgaben

• Lead technical authority for ServiceNow solution design, development, and deployment.
• Design, develop, and implement ITSM modules, workflows, and automation.
• Architect scalable platform solutions and integrations using REST/SOAP APIs.
• Mentor team members and hand off to permanent staff at project completion.
• Participate in QA, regression testing, and release management.

Kenntnisse

ITSM

ITOM

ServiceNow

APIs REST/SOAP

Platform customization

System analysis

Leadership

Ausbildung

Associate degree in information systems or related field

Tools

ServiceNow

UI Builder

Jobbeschreibung

San Francisco Department of Technology (DT) seeks a Senior ServiceNow Engineer to lead the ServiceNow modernization project. You will oversee architecture, design, and deployment of ITSM modules, workflows, and integrations, ensuring scalable, secure enterprise solutions across City departments.

This role requires deep ServiceNow expertise and strong leadership within a multi‑year program running June 2026 to June 2029.