Senior ServiceNow Engineer — ITSM/ITAM & AI Enablement

Bain Capital; Boston (MA); Presencial; USD 115.000 - 150.000; Jornada completa

Descripción de la vacante

Bain Capital is seeking a Senior ServiceNow Engineer in Boston to drive hands-on development, configuration, and workflow design across ITSM and ITAM. You will partner with IT and business stakeholders to deliver reliable, scalable workflows and integrations, while exploring ServiceNow AI capabilities to boost efficiency and employee experience.

The role demands 3–5 years of hands-on ServiceNow experience, strong JavaScript and API skills, and a track record of delivering enterprise-grade

Formación

• 3–5 years of hands-on ServiceNow development, administration, or platform engineering experience.
• Experience with ITSM and ITAM workflows and asset management processes.
• Strong JavaScript skills and experience with ServiceNow APIs and scripting.
• Knowledge of CMDB concepts, data quality, discovery, and asset/service data relationships.

Responsabilidades

• Own configuration, development, and enhancement of ServiceNow ITSM and ITAM capabilities.
• Design maintainable solutions using Flow Designer, business rules, and APIs.
• Evaluate new AI capabilities and support pilots and deployments to improve service delivery.
• Maintain technical documentation and configuration standards.
• Configure and improve catalog items, approvals, notifications, and lifecycle workflows.
• Build and support ServiceNow integrations using REST/SOAP and data imports.
• Collaborate with stakeholders to translate needs into scalable technical designs.

Conocimientos

ServiceNow

JavaScript

Flow Designer

ServiceNow APIs

CMDB concepts

Educación

ServiceNow CSA (Certification)

ServiceNow CAD (Certification)

Herramientas

IntegrationHub

REST APIs

SOAP Web Services

JSON

Descripción del empleo

Bain Capital is seeking a Senior ServiceNow Engineer in Boston to drive hands-on development, configuration, and workflow design across ITSM and ITAM. You will partner with IT and business stakeholders to deliver reliable, scalable workflows and integrations, while exploring ServiceNow AI capabilities to boost efficiency and employee experience.

The role demands 3–5 years of hands-on ServiceNow experience, strong JavaScript and API skills, and a track record of delivering enterprise-grade