ServiceNow Engineer

TPA technologies; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

TPA Technologies in Boston is seeking a ServiceNow Engineer to join our growing technology team. You will configure, develop, and optimize ITSM and ITAM processes, automate workflows, and collaborate with stakeholders to deliver scalable platform solutions.

You will work across IT operations to improve service delivery, data quality, and platform performance, while exploring AI-enabled capabilities to drive efficiency and end-user satisfaction.

Qualifications

• 3-5+ years hands-on ServiceNow development, administration, or platform engineering experience.
• Strong experience supporting ServiceNow ITSM and ITAM modules.
• Experience with HAM and SAM.
• Experience with Flow Designer, Business Rules, Client Scripts, Catalog Items, UI Policies, Script Includes.
• Experience building and supporting REST and SOAP integrations.

Responsibilities

• Configure, develop, and enhance ServiceNow ITSM and ITAM capabilities.
• Support and improve Incident, Request, Problem, Change, Service Catalog, HAM, and SAM processes.
• Design and develop solutions using Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, and ServiceNow APIs.
• Build and optimize workflows, approvals, notifications, and automation.
• Develop and support integrations using REST and SOAP APIs.
• Partner with business and technology stakeholders to gather requirements and translate them into scalable solutions.
• Monitor platform performance, data quality, and adoption metrics.
• Evaluate new ServiceNow features and AI capabilities to improve service delivery and efficiency.
• Create technical documentation, governance standards, and platform best practices.
• Support platform enhancements, releases, troubleshooting, and ongoing optimization efforts.

Skills

ServiceNow ITSM

ServiceNow ITAM

HAM

SAM

Flow Designer

Business Rules

Client Scripts

Script Includes

UI Policies

REST Integrations

SOAP Integrations

CMDB concepts

Relationship Mapping

Troubleshooting

Stakeholder Communication

Automation

Job description

We're partnering with a leading investment management organization seeking a ServiceNow Engineer to join a growing technology team. This is a highly visible role focused on enhancing and optimizing the firm's ServiceNow platform while driving improvements across IT service management, asset management, workflow automation, and emerging AI capabilities.

This opportunity is ideal for someone who enjoys building scalable solutions, improving operational processes, and partnering with stakeholders to deliver impactful technology initiatives.

What You'll Do

• Configure, develop, and enhance ServiceNow ITSM and ITAM capabilities
• Support and improve Incident, Request, Problem, Change, Service Catalog, Hardware Asset Management (HAM), and Software Asset Management (SAM) processes
• Design and develop solutions using Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, and ServiceNow APIs
• Build and optimize workflows, approval processes, notifications, and automation
• Develop and support integrations using REST and SOAP APIs
• Partner with business and technology stakeholders to gather requirements and translate them into scalable solutions
• Monitor platform performance, reporting, asset data quality, and adoption metrics
• Evaluate new ServiceNow features and AI capabilities and identify opportunities to improve service delivery and operational efficiency
• Create technical documentation, governance standards, and platform best practices
• Support platform enhancements, releases, troubleshooting, and ongoing optimization efforts

What We're Looking For

• 3-5+ years of hands-on ServiceNow development, administration, or platform engineering experience
• Strong experience supporting ServiceNow ITSM and ITAM modules
• Experience with Hardware Asset Management (HAM) and Software Asset Management (SAM)
• Experience with Flow Designer, Business Rules, Client Scripts, Catalog Items, UI Policies, and Script Includes
• Experience building and supporting REST and SOAP integrations
• Strong understanding of CMDB concepts and service relationship mapping
• Experience troubleshooting integrations, workflows, and platform performance issues
• Strong communication skills with the ability to work effectively with both technical and business stakeholders
• Proven ability to translate business requirements into scalable technical solutions

Preferred Experience

• Experience with ServiceNow AI capabilities and automation features
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience supporting enterprise-scale ServiceNow environments
• Exposure to governance, platform standards, and best practices

Why Consider This Opportunity?

• Join a high-impact engineering team supporting critical enterprise operations
• Play a key role in shaping the organization's ServiceNow roadmap
• Work with modern ServiceNow capabilities including ITSM, ITAM, HAM, SAM, integrations, and AI
• Highly visible position with direct interaction across business and technology teams
• Opportunity to influence automation, efficiency, and employee experience initiatives
• Strong compensation package with bonus potential
• Excellent long-term growth opportunity within a stable and collaborative environment