Senior ServiceNow Engineer — Automation & Integrations

H&R Block; Missouri; On-site; USD 101,000 - 162,000; Full time

Job summary

H&R Block is seeking a Senior ServiceNow Developer to design, develop, configure, and maintain enterprise ServiceNow solutions that align with business objectives. The role collaborates with stakeholders, product owners, and offshore teams to deliver scalable, maintainable platforms.

The ideal candidate will implement ITSM, Employee Center, Service Catalog, CMDB, Discovery, and more; mentor juniors; review code; ensure best practices; support upgrades and integrations.

Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
• 5 years of experience developing on the ServiceNow platform.
• Experience with JavaScript, ServiceNow scripting, Flow Designer, Integration Hub, and platform configuration.
• Knowledge of ServiceNow development best practices, application design, and platform capabilities.
• Experience developing integrations using REST APIs, SOAP, and other integration technologies.
• Strong understanding of software development lifecycle methodologies and agile delivery practices.
• Ability to analyze business requirements and translate them into technical solutions.
• Experience performing code reviews and mentoring other developers.
• Experience working with distributed or offshore development teams.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to manage multiple priorities and deliver high-quality solutions in a fast-paced environment.

Responsibilities

• Design, develop, configure, and maintain applications on the ServiceNow platform.
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
• Develop workflows, integrations, service catalog items, automation solutions, and custom applications on the ServiceNow platform.
• Configure and support ITSM, Employee Center, Service Catalog, CMDB, Discovery, and other modules as needed.
• Create and maintain integrations with enterprise systems using REST, SOAP, Integration Hub, and other technologies.
• Perform unit testing, support user acceptance testing, and resolve defects throughout the development lifecycle.
• Participate in technical design discussions and recommend solutions that align with best practices.
• Conduct code reviews and provide technical guidance to developers.
• Collaborate with offshore development teams to clarify requirements and ensure successful implementation.
• Troubleshoot and resolve complex platform, integration, and application issues.
• Support platform upgrades, releases, and ongoing maintenance activities.
• Identify opportunities to improve automation, efficiency, user experience, and operational processes.
• Document technical designs, configurations, and implementation details for ongoing operations.

Skills

ServiceNow development

JavaScript

Flow Designer

Integration Hub

REST APIs

Agile

Offshore teams

Education

Bachelor’s degree

Job description

H&R Block is seeking a Senior ServiceNow Developer to design, develop, configure, and maintain enterprise ServiceNow solutions that align with business objectives. The role collaborates with stakeholders, product owners, and offshore teams to deliver scalable, maintainable platforms.

The ideal candidate will implement ITSM, Employee Center, Service Catalog, CMDB, Discovery, and more; mentor juniors; review code; ensure best practices; support upgrades and integrations.