Senior ServiceNow Engineer: ITSM, CMDB & Integrations

H&R Block, Inc.; Northern (KY); Hybrid; USD 95,000 - 140,000; Full time

Job summary

H&R Block, Inc. is seeking a seasoned ServiceNow specialist in the United States (KY, Northern region) to own core migration logic, CMDB and ITSM modernization across the platform.

You will drive data mapping and integration strategy, applying Flow Designer, Import Sets, Transform Maps, MID Servers, and scripted REST APIs to deliver reliable, scalable solutions. The role requires 5 years of related experience and ServiceNow certifications; you’ll bridge business needs with technical execution

Qualifications

• 5+ years of related work experience.
• ServiceNow certifications (CSA, CIS – ITSM, CIS – CMDB, or Architect-level certifications).
• Exposure to Discovery, Service Mapping, or CSDM.
• Curious, comfortable working with strict timelines.

Responsibilities

• Owns core migration logic, scripting, and platform configuration.
• Ensures clean, accurate, and reliable CMDB and ITSM data.
• Bridges business requirements and technical implementation.
• Maintains integration continuity during and after migration.

Skills

ServiceNow data model

Incident & Change

Flow Designer

Import Sets

Transform Maps

Scripted REST APIs

MID Servers

ITSM migration

Data mapping

Normalization

Reconciliation

Relationship modeling

ITIL processes

Service Catalog

Request Management

Knowledge Management

REST APIs

SOAP APIs

Security best practices

Education

ServiceNow certifications (CSA, CIS – ITSM, CIS – CMDB, Architect-level)

Discovery or Service Mapping exposure

Willingness to learn under tight timelines

Tools

Discovery

Service Mapping

CSDM

REST/SOAP APIs

Job description

H&R Block, Inc. is seeking a seasoned ServiceNow specialist in the United States (KY, Northern region) to own core migration logic, CMDB and ITSM modernization across the platform.

You will drive data mapping and integration strategy, applying Flow Designer, Import Sets, Transform Maps, MID Servers, and scripted REST APIs to deliver reliable, scalable solutions. The role requires 5 years of related experience and ServiceNow certifications; you’ll bridge business needs with technical execution