Sr Software Engineer

H&R Block, Inc.; Northern (KY); Hybrid; USD 95,000 - 140,000; Full time

Job summary

H&R Block, Inc. is seeking a seasoned ServiceNow specialist in the United States (KY, Northern region) to own core migration logic, CMDB and ITSM modernization across the platform.

You will drive data mapping and integration strategy, applying Flow Designer, Import Sets, Transform Maps, MID Servers, and scripted REST APIs to deliver reliable, scalable solutions. The role requires 5 years of related experience and ServiceNow certifications; you’ll bridge business needs with technical execution

Qualifications

• 5+ years of related work experience.
• ServiceNow certifications (CSA, CIS – ITSM, CIS – CMDB, or Architect-level certifications).
• Exposure to Discovery, Service Mapping, or CSDM.
• Curious, comfortable working with strict timelines.

Responsibilities

• Owns core migration logic, scripting, and platform configuration.
• Ensures clean, accurate, and reliable CMDB and ITSM data.
• Bridges business requirements and technical implementation.
• Maintains integration continuity during and after migration.

Skills

ServiceNow data model

Incident & Change

Flow Designer

Import Sets

Transform Maps

Scripted REST APIs

MID Servers

ITSM migration

Data mapping

Normalization

Reconciliation

Relationship modeling

ITIL processes

Service Catalog

Request Management

Knowledge Management

REST APIs

SOAP APIs

Security best practices

Education

ServiceNow certifications (CSA, CIS – ITSM, CIS – CMDB, Architect-level)

Discovery or Service Mapping exposure

Willingness to learn under tight timelines

Tools

Discovery

Service Mapping

CSDM

REST/SOAP APIs

Job description

What you'll do...

Required Skills & Experience

ServiceNow Technical Expertise

• Deep understanding of the ServiceNow data model, especially CMDB, Incident, Change, Request, and Asset tables.
• Strong experience with Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs.
• Hands-on experience configuring MID Serversand managing integrations (can be optional)
• Proven ability to rebuild or modernize workflows from legacy ITSM platforms.

Data & CMDB Expertise

• Expertise in data mapping, normalization, reconciliation, and relationship modeling.
• Strong understanding of ServiceNow CMDB.
• Experience handling large-scale data migrations with high data quality standards.

ITSM & Process Knowledge

• Solid understanding of ITSM and ITIL processesand their implementation in ServiceNow. (very important)
• Experience with Service Catalog, Request Management, and Knowledge Management.
• Ability to bridge business needs with technical execution.

Integration Skills

• Strong experience with REST/SOAP APIsand enterprise integrations.
• Knowledge of authentication and security best practices.
• Experience integrating ServiceNow with enterprise systems and monitoring tools.

Why This Role Is Critical

• Owns the core migration logic, scripting, and platform configuration.
• Ensures clean, accurate, and reliable CMDB and ITSM data.
• Bridges business requirements and technical implementation.
• Maintains integration continuityduring and after migration.

What you'll bring to the team...

Education:

• ServiceNow certifications (CSA, CIS – ITSM, CIS – CMDB, or Architect-level certifications).
• Exposure to Discovery, Service Mapping, or CSDM.
• Wanting to learn more, curious, comfortable working with strict timelines

Work Experience:

• 5 years minimum related work experience

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.