Senior ServiceNow DevOps Lead

ntrs; Chicago (IL); On-site; USD 130,000 - 180,000; Full time

Job summary

Northern Trust in Chicago seeks a Senior ServiceNow DevOps Developer to design, develop, and support scalable DevOps capabilities on the ServiceNow platform, integrating with enterprise toolchains and ensuring upgradeability.

The role requires hands-on JavaScript, Glide, REST APIs, and strong DevOps practices, with leadership across engineering teams to deliver reliable deployments and governance.

Qualifications

• 5-7 years hands-on ServiceNow development experience in a large enterprise environment.
• Advanced knowledge of JavaScript and ServiceNow development frameworks/APIs.
• Strong experience implementing and supporting REST APIs, integrations, webhooks, OAuth, and authentication mechanisms.
• Experience with DevOps and CI/CD technologies such as GitHub, Azure DevOps, GitLab, Jenkins, or equivalent platforms.
• Experience with source control, automated deployment, testing, and release-management practices.
• Strong troubleshooting skills across ServiceNow applications, integrations, APIs, and deployment pipelines.
• Understanding of enterprise security, SDLC, change management, and production-support disciplines.
• Ability to lead technical problem solving across multiple engineering teams.

Responsibilities

• Design, develop, configure, test, and support enterprise solutions on the ServiceNow platform.
• Develop server-side and client-side solutions using JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, and IntegrationHub.
• Develop and maintain REST/SOAP APIs, scripted REST services, webhooks, and integration patterns.
• Build reusable components and automation while minimizing unnecessary customization and preserving platform upgradeability.
• Perform technical troubleshooting, root-cause analysis, defect remediation, and production support.
• Design and maintain automated CI/CD pipelines supporting ServiceNow development and deployment.
• Integrate ServiceNow with source-control and DevOps platforms such as GitHub, Azure DevOps, GitLab, or Jenkins.
• Automate build, testing, validation, change management, deployment, and post-deployment verification activities.
• Implement appropriate source-control, branching, code-review, and promotion practices across ServiceNow environments.
• Improve deployment reliability through automated testing, quality gates, rollback/recovery planning, and release controls.
• Troubleshoot pipeline, authentication, webhook, token, API, and integration failures.
• Conduct code reviews and provide technical guidance to ServiceNow developers and engineering teams.
• Identify technical debt and opportunities to replace custom solutions with appropriate out-of-box platform capabilities.
• Participate in upgrade planning, regression testing, release readiness, and platform health activities.
• Support secure credential, OAuth, API authentication, and integration patterns.
• Lead technical design discussions and translate business requirements into implementable ServiceNow solutions.
• Mentor developers on ServiceNow engineering and DevOps best practices.

Skills

JavaScript

ServiceNow

REST APIs

CI/CD

GitHub

Azure DevOps

GitLab

Jenkins

Troubleshooting

Tools

GitHub

Azure DevOps

GitLab

Jenkins

Job description

Northern Trust in Chicago seeks a Senior ServiceNow DevOps Developer to design, develop, and support scalable DevOps capabilities on the ServiceNow platform, integrating with enterprise toolchains and ensuring upgradeability.

The role requires hands-on JavaScript, Glide, REST APIs, and strong DevOps practices, with leadership across engineering teams to deliver reliable deployments and governance.