ServiceNow Lead Developer
ntrs
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Job summary
Northern Trust in Chicago seeks a Senior ServiceNow DevOps Developer to design, develop, and support scalable DevOps capabilities on the ServiceNow platform, integrating with enterprise toolchains and ensuring upgradeability.
The role requires hands-on JavaScript, Glide, REST APIs, and strong DevOps practices, with leadership across engineering teams to deliver reliable deployments and governance.
Qualifications
- 5-7 years hands-on ServiceNow development experience in a large enterprise environment.
- Advanced knowledge of JavaScript and ServiceNow development frameworks/APIs.
- Strong experience implementing and supporting REST APIs, integrations, webhooks, OAuth, and authentication mechanisms.
- Experience with DevOps and CI/CD technologies such as GitHub, Azure DevOps, GitLab, Jenkins, or equivalent platforms.
- Experience with source control, automated deployment, testing, and release-management practices.
- Strong troubleshooting skills across ServiceNow applications, integrations, APIs, and deployment pipelines.
- Understanding of enterprise security, SDLC, change management, and production-support disciplines.
- Ability to lead technical problem solving across multiple engineering teams.
Responsibilities
- Design, develop, configure, test, and support enterprise solutions on the ServiceNow platform.
- Develop server-side and client-side solutions using JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, and IntegrationHub.
- Develop and maintain REST/SOAP APIs, scripted REST services, webhooks, and integration patterns.
- Build reusable components and automation while minimizing unnecessary customization and preserving platform upgradeability.
- Perform technical troubleshooting, root-cause analysis, defect remediation, and production support.
- Design and maintain automated CI/CD pipelines supporting ServiceNow development and deployment.
- Integrate ServiceNow with source-control and DevOps platforms such as GitHub, Azure DevOps, GitLab, or Jenkins.
- Automate build, testing, validation, change management, deployment, and post-deployment verification activities.
- Implement appropriate source-control, branching, code-review, and promotion practices across ServiceNow environments.
- Improve deployment reliability through automated testing, quality gates, rollback/recovery planning, and release controls.
- Troubleshoot pipeline, authentication, webhook, token, API, and integration failures.
- Conduct code reviews and provide technical guidance to ServiceNow developers and engineering teams.
- Identify technical debt and opportunities to replace custom solutions with appropriate out-of-box platform capabilities.
- Participate in upgrade planning, regression testing, release readiness, and platform health activities.
- Support secure credential, OAuth, API authentication, and integration patterns.
- Lead technical design discussions and translate business requirements into implementable ServiceNow solutions.
- Mentor developers on ServiceNow engineering and DevOps best practices.
Skills
Tools
Job description
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
The Senior ServiceNow DevOps Developer is responsible for designing, developing, and supporting scalable DevOps capabilities across the ServiceNow platform. This role combines deep ServiceNow DevOps development expertise with modern DevOps engineering practices to automate software delivery, improve release quality, strengthen platform governance, and enable reliable integrations between ServiceNow and enterprise development toolchains.
The ideal candidate has a minimum of 5-years experience as a hands‑on senior engineer who can translate complex business and technical requirements into secure, maintainable solutions while partnering with application teams, platform engineering, architecture, security, and operations teams.
- Design, develop, configure, test, and support enterprise solutions on the ServiceNow platform.
- Develop server-side and client-side solutions using JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, and IntegrationHub .
- Develop and maintain REST/SOAP APIs, scripted REST services, webhooks, and integration patterns .
- Build reusable components and automation while minimizing unnecessary customization and preserving platform upgradeability.
- Perform technical troubleshooting, root-cause analysis, defect remediation, and production support.
- Design and maintain automated CI/CD pipelines supporting ServiceNow development and deployment.
- Integrate ServiceNow with source-control and DevOps platforms such as GitHub, Azure DevOps, GitLab, or Jenkins .
- Automate build, testing, validation, change management, deployment, and post-deployment verification activities.
- Implement appropriate source-control, branching, code-review, and promotion practices across ServiceNow environments.
- Improve deployment reliability through automated testing, quality gates, rollback/recovery planning, and release controls.
- Troubleshoot pipeline, authentication, webhook, token, API, and integration failures.
- Ensure solutions align with ServiceNow development standards, enterprise architecture, security requirements, and platform governance.
- Conduct code reviews and provide technical guidance to ServiceNow developers and engineering teams.
- Identify technical debt and opportunities to replace custom solutions with appropriate out-of-box platform capabilities.
- Participate in upgrade planning, regression testing, release readiness, and platform health activities.
- Support secure credential, OAuth, API authentication, and integration patterns.
- Lead technical design discussions and translate business requirements into implementable ServiceNow solutions.
- Mentor developers on ServiceNow engineering and DevOps best practices.
- Collaborate across application, infrastructure, security, architecture, operations, and vendor teams.
- Develop technical documentation, implementation plans, operational procedures, and troubleshooting guidance.
- Drive continuous improvement in development velocity, deployment quality, platform stability, and engineering practices.
- 5-7 years hands-on ServiceNow development experience in a large enterprise environment.
- Advanced knowledge of JavaScript and ServiceNow development frameworks/APIs .
- Strong experience implementing and supporting REST APIs, integrations, webhooks, OAuth, and authentication mechanisms .
- Experience with DevOps and CI/CD technologies such as GitHub, Azure DevOps, GitLab, Jenkins, or equivalent platforms .
- Experience with source control, automated deployment, testing, and release-management practices.
- Strong troubleshooting skills across ServiceNow applications, integrations, APIs, and deployment pipelines.
- Understanding of enterprise security, SDLC, change management, and production-support disciplines.
- Ability to lead technical problem solving across multiple engineering teams.
- Experience with ServiceNow DevOps , IntegrationHub, Flow Designer, Automated Test Framework (ATF), Microsoft GitHub and AzureDevOps, and ServiceNow APIs.
- Experience integrating ServiceNow with enterprise CI/CD and software-developm
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