Senior ServiceNow Developer — Hybrid IT Automation

Endeavor Health; Arlington Heights (IL); Hybrid; USD 87,000 - 134,000; Full time

Benefits offered by this job

Incentive pay

Annual raises

Career growth

Medical, Dental, Vision

Tuition reimbursement

Free parking

Wellness program savings plan

Health savings account options

Retirement options with company match

PTO and holidays

Community involvement opportunities

Job summary

Endeavor Health is seeking a ServiceNow Developer to design, develop, and maintain applications on the ServiceNow platform in a hybrid, full-time role based in Illinois. You will work with stakeholders to gather requirements, build workflows, scripts, and integrations, and support the platform's health and operations.

The ideal candidate has 5+ years of experience with ServiceNow, CSA certification, strong JavaScript and REST/SOAP skills, and a collaborative mindset.

Qualifications

• Bachelor’s degree in technology, Computer Science or related field, OR equivalent work experience.
• ServiceNow CSA certification is required.
• CAD is nice to have.
• Certified Implementation Specialist – ITSM is nice to have.
• Certified Implementation Specialist – Discovery (CIS-Discovery) is nice to have.
• Certified Implementation Specialist – Service Mapping is nice to have.
• Five (5) or more years of experience supporting enterprise IT operations, systems, or platforms.
• Three (3) or more years of hands‑on development experience with the ServiceNow platform.
• Strong understanding of the ServiceNow CMDB, CI lifecycle management, and data standards. Hands‑on experience with ServiceNow Discovery, Service Mapping, and the Common Service Data Model (CSDM).
• Experience with JavaScript, Glide APIs, and ServiceNow development best practices.
• Familiarity with platform integrations using REST, SOAP, and other web services.
• Participation in change management or CAB processes.
• Working knowledge of ServiceNow administration and basic scripting concepts.
• Excellent verbal and written communication and presentation skills.
• Strong problem-solving, critical‑thinking, and collaboration skills.
• Ability to manage multiple priorities and contribute to strategic platform initiatives.

Responsibilities

• Design, develop, test, and deploy new applications, modules, and enhancements on the ServiceNow platform.
• Create and maintain business rules, UI policies, client scripts, and other scripting components.
• Develop and support integrations with other systems using APIs, web services, and other standard methods.
• Assist with general ServiceNow operations, including incident and request triage, access provisioning, enhancement testing, and administrative tasks.
• Partner with process owners and stakeholders to align platform solutions with business needs across ITSM, ITOM, and other functional areas.
• Participate in Change Advisory Board (CAB) meetings to assess the technical impact of proposed changes.
• Create and maintain reports, dashboards, and performance analytics to provide visibility into platform data and processes.
• Support and collaborate with teams working in various ServiceNow modules, including HAM and SAM.
• Provide guidance and training to stakeholders and technical users on ServiceNow best practices.
• Contribute to the continuous improvement of the ServiceNow platform by identifying opportunities for automation and efficiency.

Job description

Endeavor Health is seeking a ServiceNow Developer to design, develop, and maintain applications on the ServiceNow platform in a hybrid, full-time role based in Illinois. You will work with stakeholders to gather requirements, build workflows, scripts, and integrations, and support the platform's health and operations.

The ideal candidate has 5+ years of experience with ServiceNow, CSA certification, strong JavaScript and REST/SOAP skills, and a collaborative mindset.