Senior ServiceNow Developer: ITSM, HRSD & S2P Expert

Advanced Network Consulting; Washington (District of Columbia); Presencial; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

DC Public Schools seeks a ServiceNow Senior Application Developer to lead configuration, maintenance, and enhancement of the district’s ServiceNow platform within the Office of Data & Technology. You will support enterprise workflows across ITSM, HRSD, S2P, and ITAM, partnering with stakeholders to deliver scalable, user-centric solutions.

The role requires hands-on administration, strong JavaScript, and experience integrating external systems.

Formación

• Bachelor's degree or equivalent professional experience.
• Five+ years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
• Strong foundation in ServiceNow: forms, lists, tables, dictionary config; Business Rules, Client Scripts, UI Policies, UI Actions; Roles and ACLs.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• ITIL Foundation certification or equivalent ITSM knowledge.

Responsabilidades

• Serve as primary administrator for the DCPS ServiceNow instance and support day-to-day operations.
• Configure and maintain ServiceNow applications, including forms, lists, workflows, notifications, and reporting.
• Support cross‑module development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end-to-end workflows with Flow Designer and approvals.
• Collaborate with stakeholders to translate requirements into technical solutions and upgrade-friendly configurations.
• Coordinate with OCTO for development, changes and support.
• Ensure best practices, upgrade readiness, and reduce customization where possible.
• Troubleshoot platform issues and document technical details and user guidance.
• Work with IT teams, vendors, and ServiceNow partners as needed.

Conocimientos

ServiceNow administration

JavaScript

REST/SOAP APIs

ITIL Foundation

CAD preferred

UI Policies/UIActions

Educación

Bachelor's degree or equivalent

Herramientas

REST APIs

SOAP APIs

Integration Hub

Descripción del empleo

DC Public Schools seeks a ServiceNow Senior Application Developer to lead configuration, maintenance, and enhancement of the district’s ServiceNow platform within the Office of Data & Technology. You will support enterprise workflows across ITSM, HRSD, S2P, and ITAM, partnering with stakeholders to deliver scalable, user-centric solutions.

The role requires hands-on administration, strong JavaScript, and experience integrating external systems.