DCPS - Sr. ServiceNow Developer (808389)

Advanced Network Consulting; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Job summary

DC Public Schools seeks a ServiceNow Senior Application Developer to lead configuration, maintenance, and enhancement of the district’s ServiceNow platform within the Office of Data & Technology. You will support enterprise workflows across ITSM, HRSD, S2P, and ITAM, partnering with stakeholders to deliver scalable, user-centric solutions.

The role requires hands-on administration, strong JavaScript, and experience integrating external systems.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Five+ years of hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
• Strong foundation in ServiceNow: forms, lists, tables, dictionary config; Business Rules, Client Scripts, UI Policies, UI Actions; Roles and ACLs.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• ITIL Foundation certification or equivalent ITSM knowledge.

Responsibilities

• Serve as primary administrator for the DCPS ServiceNow instance and support day-to-day operations.
• Configure and maintain ServiceNow applications, including forms, lists, workflows, notifications, and reporting.
• Support cross‑module development across ITSM, HRSD, S2P, and other modules.
• Design and maintain Service Catalog items and end-to-end workflows with Flow Designer and approvals.
• Collaborate with stakeholders to translate requirements into technical solutions and upgrade-friendly configurations.
• Coordinate with OCTO for development, changes and support.
• Ensure best practices, upgrade readiness, and reduce customization where possible.
• Troubleshoot platform issues and document technical details and user guidance.
• Work with IT teams, vendors, and ServiceNow partners as needed.

Skills

ServiceNow administration

JavaScript

REST/SOAP APIs

ITIL Foundation

CAD preferred

UI Policies/UIActions

Education

Bachelor's degree or equivalent

Tools

REST APIs

SOAP APIs

Integration Hub

Job description

DC Public Schools (DCPS) is seeking a full-time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands‑on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including— not limited to— Source‑to‑Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public‑sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user‑centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school‑based teams.

Essential Responsibilities

The ServiceNow Application Developer will:

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day‑to‑day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end‑to‑end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform‑aligned approaches.
• Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Minimum Qualifications

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands‑on ServiceNow administration experience, including
• Ownership or co‑ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including:
• Forms, lists, tables, and dictionary configuration
• Business Rules, Client Scripts, UI Policies, and UI Actions
• Roles and Access Control Lists (ACLs)
• Update sets and platform administration
• Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
• Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K–12, education, or other highly regulated environment
• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.

Required

• RequiredHands‑on ServiceNow administration experience, including ownership or co‑ownership of a ServiceNow instance.
• RequiredStrong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration Business Rules, ClientScripts.
• RequiredExperience integrating ServiceNow with external systems via REST/SOAP APIs
• RequiredITIL Foundation certification or equivalent ITSM process knowledge
• RequiredProficiency in JavaScript for ServiceNow scripting(business rules, client scripts, UI policies)
• RequiredKnowledge on UI Policies, and UIActions Roles and Access Control Lists (ACLs) Update sets and platform administration
• RequiredServiceNow Certified Application Developer (CAD) preferred
• Highly desiredExperience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps
• RequiredExperience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• RequiredExperience working in a public sector, K–12, education, or other highly regulated environment
• Required