Senior ServiceNow Developer – ITSM & AI-Driven Solutions

General Dynamics Information Technology, Inc.; Tampa (FL); On-site; USD 108,000 - 144,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive benefits

Paid time off

Job summary

General Dynamics Information Technology, Inc. seeks a Senior ServiceNow Developer with deep expertise in design and development across the ServiceNow platform.

You will drive forms, flows, catalog items, and integrations, collaborating with product owners and engineers to deliver high-quality ITSM solutions. The role requires 7+ years of ServiceNow ITSM development, CSA certification (or ability to obtain within 90 days), and strong Agile experience.

Qualifications

• 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development experience within ITSM environment.
• Strong understanding of ServiceNow architecture, modules, and platform capabilities.
• CSA certification or ability to obtain CSA cert within 90 days.
• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications.
• Familiarity with Agile/Scrum methodologies.
• Must be a U.S. person.
• Location: willing to work in a GDIT office a minimum of 3+ days per week.

Responsibilities

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Skills

Prompt engineering

Now Assist & agentic AI

ServiceNow development

Agile/Scrum

Analytical problem-solving

Communication & documentation

Education

CSA certification or ability to obtain within 90 days

Bachelor's degree or AA preferred

ITIL v4 Certification (preferred)

Tools

ServiceNow

Now Assist

Job description

General Dynamics Information Technology, Inc. seeks a Senior ServiceNow Developer with deep expertise in design and development across the ServiceNow platform.

You will drive forms, flows, catalog items, and integrations, collaborating with product owners and engineers to deliver high-quality ITSM solutions. The role requires 7+ years of ServiceNow ITSM development, CSA certification (or ability to obtain within 90 days), and strong Agile experience.