ServiceNow Sr Developer

General Dynamics Information Technology, Inc.; Tampa (FL); On-site; USD 108,000 - 144,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive benefits

Paid time off

Job summary

General Dynamics Information Technology, Inc. seeks a Senior ServiceNow Developer with deep expertise in design and development across the ServiceNow platform.

You will drive forms, flows, catalog items, and integrations, collaborating with product owners and engineers to deliver high-quality ITSM solutions. The role requires 7+ years of ServiceNow ITSM development, CSA certification (or ability to obtain within 90 days), and strong Agile experience.

Qualifications

• 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development experience within ITSM environment.
• Strong understanding of ServiceNow architecture, modules, and platform capabilities.
• CSA certification or ability to obtain CSA cert within 90 days.
• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications.
• Familiarity with Agile/Scrum methodologies.
• Must be a U.S. person.
• Location: willing to work in a GDIT office a minimum of 3+ days per week.

Responsibilities

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Skills

Prompt engineering

Now Assist & agentic AI

ServiceNow development

Agile/Scrum

Analytical problem-solving

Communication & documentation

Education

CSA certification or ability to obtain within 90 days

Bachelor's degree or AA preferred

ITIL v4 Certification (preferred)

Tools

ServiceNow

Now Assist

Job description

Req ID: RQ231028

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Software Engineering

Skills:

Artificial Intelligence (AI),Collaboration,Development,Development Skills,IT Service Management (ITSM)

Certifications:

Certified System Administrator (CSA) | ServiceNow - ServiceNow

Experience:

3 + years of related experience

Job Description:

We are seeking a highly skilled Senior ServiceNow Developer with deep expertise in the ServiceNow design and development across our ServiceNow platform. The ideal candidate has a strong development background, excellent analytical ability, and hands‑on experience with ITSM ServiceNow modules including Now Assist.

Meaningful Work and Personal Impact

As an Sr ServiceNow Developer , your work will direct­ly con­tribute to the success and stability of our ServiceNow environment. In this role, you will:

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.

• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.

• Support Agile ceremonies and uphold quality assurance throughout the lifecycle

• Adhere to and enforce ServiceNow and OneGDIT best practices.

• Support platform upgrades, patching, and deployments.

• Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.

• Collaborate with Scrum Masters, Product Owners, and Developers.

What You’ll Need to Succeed

We are looking for candidates with both expertise and a passion for innovation. Requirements include:

Education

• High school diploma required; AA or Bachelor’s degree preferred

Required Skills

• 3 years of experience in prompt engineering, Now Assist and agentic AI.

• 7+ years of ServiceNow development experience within ITSM environment

• Strong understanding of ServiceNow architecture, modules, and platform capabilities

• ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days

• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications

• Familiarity with Agile/Scrum methodologies

• Strong analytical, troubleshooting, and debugging skills

• Excellent communication and documentation skills

• Must be a U.S. person

• Location: Must be willing to work in a GDIT office a minimum of 3+ (three) days per week

Preferred Certifications

• Certified Implementation Specialist – ITSM

• Certified Application Developer - ITSM

• Advanced ITSM certifications a strong plus

• ITIL v4 Certification

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely salary range for this position is $107,744 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission‑ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans