Senior ServiceNow Developer — Hybrid, ITSM & ITOM

Panda Restaurant Group Inc; Rosemead (CA); Hybrid; USD 109,000 - 152,000; Full time

Benefits offered by this job

Hybrid work schedule

401K with company match

Yearly bonus

Medical, dental, and vision insurance

On-site fitness center

Discounts at Panda restaurants

Paid time off 15 days + 7 holidays

Education assistance and scholarships

Disability, Life and AD&D insurance

Bereavement leave

Job summary

Panda Restaurant Group, Inc. is seeking a ServiceNow Developer to work on technical aspects of the ServiceNow application, integrating with other business solutions and interfaces with both internal IS teams and Business stakeholders.

This role designs, configures and supports ServiceNow, aligning to ITIL, ITSM, ITOM, GRC, SPM, and CMDB best practices. Responsibilities include building CMDB relationships, configuring UI/workflows, scripting and API integrations, training end users, and

Qualifications

• Bachelor's degree in Computer Science, Network Communication, Electronic Engineering or related field.
• ITIL Foundation certification.
• ServiceNow Administrator/Developer Certification.
• Certified ServiceNow Implementation Specialist & Certified ServiceNow Developer preferred.
• Minimum 5 years as a Service Management professional configuring core modules (Incident, Change, Service Catalog, Asset, CMDB).

Responsibilities

• Identifies and analyzes business services, applications, and configuration items. Builds relationship mappings in ServiceNow CMDB with Discovery Tools and Service Mapping.
• Supports all technical aspects and tool solution delivery, including application UI configuration, workflow configuration, scripting, API, and system integration of ServiceNow with other business applications.
• Plans and conducts the analysis of complex business issues to be solved with process changes and information systems. Works closely with business users to resolve ongoing functional issues. Implements changes to the ITIL process.
• Maintains technical expertise and keeps current with relevant industry standards and best practices in ServiceNow for future development strategies and drives the continuous improvements of our implementation methodology and service offerings based on business user experiences.
• Develops technical solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, ITSM, ITOM, GRC, SPM, and CMDB best practices.
• Collaborates with other developers to ensure that code is developed and maintained according to best practices.
• Documents knowledge articles following the Knowledge processes, and conducts training on the ServiceNow platform for management, IS, and end users.

Skills

ITIL Foundation

ServiceNow Admin/Dev

ServiceNow Certification

Implementation Specialist

Developer Certification

Education

Bachelor's degree in Computer Science or related field

ServiceNow Foundation certification

Tools

CMDB

Discovery Tools

Service Mapping

ITSM

Job description

Panda Restaurant Group, Inc. is seeking a ServiceNow Developer to work on technical aspects of the ServiceNow application, integrating with other business solutions and interfaces with both internal IS teams and Business stakeholders.

This role designs, configures and supports ServiceNow, aligning to ITIL, ITSM, ITOM, GRC, SPM, and CMDB best practices. Responsibilities include building CMDB relationships, configuring UI/workflows, scripting and API integrations, training end users, and