Senior ServiceNow Delivery Lead for Enterprise IT Programs

Accenture PLC; Chicago (IL); On-site; USD 87,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a ServiceNow Delivery Lead in Illinois to drive end-to-end delivery for client engagements, ensuring the scope, budget, and business outcomes are met. This role requires guiding the project team, coordinating with account teams, and maintaining strong stakeholder relationships to deliver value.

The position emphasizes extensive enterprise software experience, retailing in strong leadership, excellent communication, and a proactive approach to problem-solving.

Qualifications

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• Completed Certification - ServiceNow Certified System Administrator (CSA)
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
• Minimum of 3 years of experience with MS Project
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Skills

Team leadership

Communication

Problem solving

Consulting

Change management

Education

Bachelor's degree or equivalent

Tools

MS Project

ServiceNow

Job description

Accenture is seeking a ServiceNow Delivery Lead in Illinois to drive end-to-end delivery for client engagements, ensuring the scope, budget, and business outcomes are met. This role requires guiding the project team, coordinating with account teams, and maintaining strong stakeholder relationships to deliver value.

The position emphasizes extensive enterprise software experience, retailing in strong leadership, excellent communication, and a proactive approach to problem-solving.