Senior ServiceNow Cyber Strategy Consultant

Deloitte France; Tallahassee (FL); On-site; USD 105,000 - 208,000; Full time

Job summary

Deloitte’s Cyber Strategy & Transformation team seeks a ServiceNow Senior Consultant to lead requirements workshops, design and configure ServiceNow solutions, and partner with client teams across IT operations, risk, and AI governance.

You will deliver artifacts, support testing and cutover activities, and help clients modernize cyber programs while maintaining governance and regulatory alignment. This is a remote role with travel as needed and opportunities for CSA/CAD certifications.

Qualifications

• Bachelor's degree in a relevant field.
• 2+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role.
• 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation.
• 2+ years of experience configuring ServiceNow forms, workflows, notifications, SLAs, reports, dashboards, roles or access controls.
• Ability to travel 50% on average.

Responsibilities

• Lead requirements workshops and stakeholder interviews to capture and document business requirements, user stories, and process flows.
• Analyze processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across ITOM, ITAM, IRM, SOC, and TPRM.
• Support functional design and configuration of ServiceNow solutions (forms, workflows, notifications, SLAs, dashboards, reports, roles, access controls).
• Document data models, taxonomies, workflows, controls, and reporting requirements for cyber/risk/AI governance use cases.
• Produce project artifacts: requirements docs, functional designs, test scenarios, training materials, release notes, deployment materials.
• Collaborate with client and internal teams to support demos, testing, training, cutover activities, and adoption.

Skills

Stakeholder management

Communication

Project leadership

Independent work

Team collaboration

Attention to detail

Deadline-driven

Guidance to others

Travel readiness

Education

Bachelor's degree in Computer Science, Information Systems, Cyber Security, Engineering, Information Technology, Finance, or Business

Tools

ServiceNow (ITOM/ITAM/IRM/SOC/TPRM)

Veza

Armis CMDB integration

AI Control Tower

Job description

Deloitte’s Cyber Strategy & Transformation team seeks a ServiceNow Senior Consultant to lead requirements workshops, design and configure ServiceNow solutions, and partner with client teams across IT operations, risk, and AI governance.

You will deliver artifacts, support testing and cutover activities, and help clients modernize cyber programs while maintaining governance and regulatory alignment. This is a remote role with travel as needed and opportunities for CSA/CAD certifications.