ServiceNow CMDB Engineer: Discovery, ITOM & Governance

Tata Consultancy Services Limited; Atlanta (GA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage

401K Plan

Paid Time Off & Holidays

Discretionary Incentive

Job summary

Tata Consultancy Services Limited is seeking an Engineer in Atlanta, GA to manage CMDB design, governance, and integration efforts. The role involves coordinating CI updates across IT teams, implementing discovery schedules, and maintaining data integrity within ServiceNow CMDB.

The ideal candidate has ITSM/ITIL v4 experience and hands-on knowledge of CMDB tooling and governance practices. Responsibilities include collaboration with network, application, and asset teams, plus supporting upgrades

Qualifications

• Experience with CMDB design, governance, and data normalization.
• Knowledge of ITSM processes and ITIL v4.
• Experience with Discovery, Service Mapping, and ITOM tools.

Responsibilities

• Maintain CMDB accuracy and enforce standards.
• Coordinate CI updates with network, application, and asset teams.
• Implement and monitor Discovery schedules and service maps.
• Perform data audits, resolve normalization issues, and ensure data integrity.
• Support platform upgrades, patching, and UAT for CMDB changes.
• Create and maintain SOPs, design docs, governance playbooks.

Skills

ITSM

CMDB

ServiceNow

Education

Bachelor's degree in Computer Science

Tools

SCCM

Active Directory

Job description

Tata Consultancy Services Limited is seeking an Engineer in Atlanta, GA to manage CMDB design, governance, and integration efforts. The role involves coordinating CI updates across IT teams, implementing discovery schedules, and maintaining data integrity within ServiceNow CMDB.

The ideal candidate has ITSM/ITIL v4 experience and hands-on knowledge of CMDB tooling and governance practices. Responsibilities include collaboration with network, application, and asset teams, plus supporting upgrades