Senior ServiceNow Business Analyst: Optimize ITSM & Upgrades

Sentara Health; Virginia; Hybrid; USD 101,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)/403(b) with employer match

Paid Time Off

Job summary

Sentara Health in Norfolk, VA is seeking a Senior ServiceNow Business Analyst to support and optimize software applications, including builds, upgrades, and enhancements. You will analyze business and clinical needs, evaluate releases, and recommend improvements to optimize processes and reduce costs.

You will develop system test plans, lead testing of upgrades, and manage incident, change, and problem management.

Qualifications

• 5+ years of ServiceNow experience.
• Deep understanding of ITSM, ITOM, SPM, FSM, and other ServiceNow modules.
• Experience with Agile/Scrum and Scrum Master or product owner skills.
• Strong process modeling, data analysis, and business case development abilities.

Responsibilities

• Managing projects/processes and working independently with limited supervision.
• Coaching and reviewing the work of lower-level professionals.
• Problems faced are difficult and sometimes complex.

Skills

ServiceNow

ITIL

Agile/Scrum

Process Modeling

Education

Bachelor's BA, IT or Tech (Preferred)

Job description

Sentara Health in Norfolk, VA is seeking a Senior ServiceNow Business Analyst to support and optimize software applications, including builds, upgrades, and enhancements. You will analyze business and clinical needs, evaluate releases, and recommend improvements to optimize processes and reduce costs.

You will develop system test plans, lead testing of upgrades, and manage incident, change, and problem management.