Senior ServiceNow Business Analyst — Drive ITSM Gains

Sentara Health; Norfolk (VA); On-site; USD 101,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Tuition assistance

Bonus opportunities

Job summary

Sentara Health is seeking a Senior ServiceNow Business Analyst to support and optimize software applications, including builds, upgrades, and system enhancements. You will analyze clinical and IT needs and collaborate with cross-functional teams to improve processes.

Responsibilities include testing upgrades, managing incidents/changes, providing on-call support, and coordinating project work around releases. Strong ITSM/ITOM knowledge and Agile practices are essential.

Qualifications

• Bachelor's degree in IT or related field preferred.
• ITIL and ServiceNow certifications preferred.
• Min 5 years of ServiceNow experience.
• Deep understanding of ITSM, ITOM, SPM, FSM, and other ServiceNow modules.
• Agile/Scrum experience and related roles like Scrum Master or product owner.

Responsibilities

• Day-to-day support and optimization of software applications including builds, upgrades, and enhancements.
• Analyze business/clinical needs and evaluate software releases to optimize processes and reduce costs.
• Develop and execute system test plans for upgrades and patches; document results.

Skills

ServiceNow expertise

ITSM knowledge

ITOM

Agile/Scrum

Process modeling

Data analysis

Business case development

Stakeholder communication

Education

Bachelor's BA, IT or Tech (Preferred)

Tools

ServiceNow

Job description

Sentara Health is seeking a Senior ServiceNow Business Analyst to support and optimize software applications, including builds, upgrades, and system enhancements. You will analyze clinical and IT needs and collaborate with cross-functional teams to improve processes.

Responsibilities include testing upgrades, managing incidents/changes, providing on-call support, and coordinating project work around releases. Strong ITSM/ITOM knowledge and Agile practices are essential.