Senior ServiceNow Business Analyst & Project Lead

Sentara Hospitals; Norfolk (VA); On-site; USD 101,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/Employer Match

Paid Time Off

Job summary

Sentara Hospitals in Norfolk, VA seeks a Senior ServiceNow Business Analyst to support and optimize software applications, including builds, upgrades, and system enhancements. You will analyze clinical needs, evaluate releases, and recommend improvements to streamline processes and reduce costs.

The role requires 5+ years with ServiceNow, strong ITSM/ITOM knowledge, and hands-on Agile/Scrum experience. ITIL/ServiceNow certifications are preferred, with on-call support and cross-functional

Qualifications

• 5+ years of ServiceNow experience.
• Deep understanding of ITSM, ITOM, SPM, FSM, and other ServiceNow modules.
• Agile/Scrum methodology experience and, often, Scrum Master or product owner skills.
• Strong process modeling, data analysis, and business case development abilities.

Responsibilities

• Provide day-to-day support and optimization of software applications including builds, upgrades, and system enhancements.
• Analyze business/clinical needs and evaluate software releases for optimization opportunities.
• Develop test plans and perform testing of upgrades and patches; document progress and results.
• Handle problem, incident, and change management and on-call support for application issues.
• Coordinate projects or components of projects and communicate software issues and requirements to stakeholders.

Skills

ServiceNow

ITSM

ITOM

SPM

FSM

Agile/Scrum

Data analysis

Business case development

Education

Bachelor's BA, IT or Tech (Preferred)

ITIL Certification (Preferred)

ServiceNow Certification (Preferred)

Tools

ServiceNow

Job description

Sentara Hospitals in Norfolk, VA seeks a Senior ServiceNow Business Analyst to support and optimize software applications, including builds, upgrades, and system enhancements. You will analyze clinical needs, evaluate releases, and recommend improvements to streamline processes and reduce costs.

The role requires 5+ years with ServiceNow, strong ITSM/ITOM knowledge, and hands-on Agile/Scrum experience. ITIL/ServiceNow certifications are preferred, with on-call support and cross-functional