Senior ServiceNow Business Analyst

Sentara-9; Norfolk (VA); On-site; USD 101,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Tuition assistance

Bonus opportunities

Job summary

Sentara Health is seeking a Senior ServiceNow Business Analyst to support and optimize software applications, including builds, upgrades, and system enhancements. You will analyze clinical and IT needs and collaborate with cross-functional teams to improve processes.

Responsibilities include testing upgrades, managing incidents/changes, providing on-call support, and coordinating project work around releases. Strong ITSM/ITOM knowledge and Agile practices are essential.

Qualifications

• Bachelor's degree in IT or related field preferred.
• ITIL and ServiceNow certifications preferred.
• Min 5 years of ServiceNow experience.
• Deep understanding of ITSM, ITOM, SPM, FSM, and other ServiceNow modules.
• Agile/Scrum experience and related roles like Scrum Master or product owner.

Responsibilities

• Day-to-day support and optimization of software applications including builds, upgrades, and enhancements.
• Analyze business/clinical needs and evaluate software releases to optimize processes and reduce costs.
• Develop and execute system test plans for upgrades and patches; document results.

Skills

ServiceNow expertise

ITSM knowledge

ITOM

Agile/Scrum

Process modeling

Data analysis

Business case development

Stakeholder communication

Education

Bachelor's BA, IT or Tech (Preferred)

Tools

ServiceNow

Job description

City/StateNorfolk, VAWork ShiftFirst (Days)Overview:OverviewThe Senior ServiceNow Business Analyst responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases.A Senior Professional applies advanced knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: • Managing projects/processes and working independently with limited supervision. • Coaching and reviewing the work of lower-level professionals. • Problems faced are difficult and sometimes complex.EducationBachelor's BA, IT or Tech (Preferred)Certification/LicensureITIL and ServiceNow certifications (Administrator, Implementation Specialist etc.) preferred.ExperienceMin 5 years of ServiceNow experience.Deep understanding of ITSM, ITOM, SPM, FSM, and other ServiceNow modules.Agile/Scrum methodology experience and, often, Scrum Master or product owner skills.Strong process modeling, data analysis, and business case development abilities.We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $100,817.60 - $149,656.00 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.