Senior ServiceNow BA Leader – Remote Impact

Cognizant; Phoenix (AZ); Remote; USD 119,000 - 135,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long‑term/Short‑term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant seeks a Senior Manager ServiceNow Business Analyst to bridge business needs and technology across ServiceNow implementations. This remote US role focuses on discovery, requirements to user stories, and backlog prioritization for Agile teams.

Required: 8+ years in IT with BA/Systems/Process roles, 4+ years on ServiceNow (ITSM/CSM/FSM/Asset Mgmt), CSA certification plus another ServiceNow cert. Strong communication and stakeholder skills are essential.

Qualifications

• 8+ years in IT with BA/Systems/Process Analyst roles
• 4+ years hands-on with ServiceNow (ITSM/CSM/FSM/Asset Mgmt)
• Current CSA certification required
• At least one additional active ServiceNow certification required
• Proven experience gathering requirements and translating into user stories and specs
• Strong experience with Agile/Scrum including sprint planning and backlog refinement
• Experience supporting UAT activities, defect tracking, and solution validation
• Excellent communication and stakeholder management skills
• Ability to work in cross-functional and multi-vendor environments

Responsibilities

• Lead discovery sessions and requirements workshops with stakeholders, process owners, and technical teams
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications
• Prioritize backlogs with product owners and support Agile/Scrum ceremonies
• Facilitate communication between business and technical teams throughout the project lifecycle
• Coordinate UAT, document defects, and support issue resolution efforts
• Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans
• Manage scope discussions and support change request processes to ensure project success

Skills

Agile/Scrum

Stakeholder management

UAT support

Requirements gathering

Cross-functional collaboration

Excellent communication

Education

ServiceNow CSA Certification

Additional ServiceNow Certification (CIS-ITSM/CSM/FSM/HAM/SAM)

Tools

ServiceNow Platform

Job description

Cognizant seeks a Senior Manager ServiceNow Business Analyst to bridge business needs and technology across ServiceNow implementations. This remote US role focuses on discovery, requirements to user stories, and backlog prioritization for Agile teams.

Required: 8+ years in IT with BA/Systems/Process roles, 4+ years on ServiceNow (ITSM/CSM/FSM/Asset Mgmt), CSA certification plus another ServiceNow cert. Strong communication and stakeholder skills are essential.