Senior ServiceNow Business Analyst Lead (Remote)

Cognizant; Carson City (NV); Remote; USD 119,000 - 135,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long‑term/Short‑term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior Manager ServiceNow Business Analyst to bridge business needs and technology for ServiceNow implementations and enhancements. You will lead discovery sessions, translate requirements into user stories, and collaborate with product, delivery, and technical teams across Agile ceremonies.

The role requires 8+ years as a BA, 4+ years with ServiceNow (ITSM/CSM/FSM), CSA certification, and another ServiceNow cert.

Qualifications

• 8+ years of experience as a Business Analyst within IT organizations.
• 4+ years of hands-on experience with ServiceNow, including ITSM, CSM, FSM, Asset Management, or related modules.
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• At least one additional active ServiceNow certification (such as CIS-ITSM, CIS-CSM, CIS-FSM, CIS-HAM, CIS-SAM, or equivalent) is required.
• Proven experience gathering requirements and translating them into user stories, acceptance criteria, and functional specifications.
• Strong experience working in Agile/Scrum environments, including sprint planning, backlog refinement, and stakeholder collaboration.
• Experience supporting UAT activities, defect tracking, and solution validation.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to work effectively in cross‑functional and multi‑vendor environments.

Responsibilities

• Lead discovery sessions and requirements workshops with business stakeholders, process owners, and technical teams.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Partner with product owners and delivery teams to prioritize backlogs and support Agile/Scrum ceremonies.
• Facilitate communication between business and technical teams throughout the project lifecycle.
• Coordinate User Acceptance Testing (UAT), document defects, and support issue resolution efforts.
• Prepare project status updates and communicate progress, risks, dependencies, and mitigation plans.
• Manage scope discussions and support change request processes to ensure project success.

Tools

ServiceNow Platform

ITSM

CSM

FSM

Asset Management

Job description

Cognizant is seeking a Senior Manager ServiceNow Business Analyst to bridge business needs and technology for ServiceNow implementations and enhancements. You will lead discovery sessions, translate requirements into user stories, and collaborate with product, delivery, and technical teams across Agile ceremonies.

The role requires 8+ years as a BA, 4+ years with ServiceNow (ITSM/CSM/FSM), CSA certification, and another ServiceNow cert.