Senior ServiceNow Architect — Remote Transformation

Cognizant; Boston (MA); Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior ServiceNow Solution Architect to lead end-to-end design, governance, and delivery of enterprise-scale ServiceNow solutions. This remote USA role focuses on transforming operations across ITSM, ITOM, ITAM, CSM, and beyond, with strong governance and security standards.

You will mentor teams, engage executives, and drive pre-sales activities while shaping platform modernization. A deep ServiceNow and IT architecture background is required for this senior appointment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 20+ years of overall IT experience with a strong background in enterprise technology consulting and architecture.
• 10+ years of hands-on ServiceNow architecture and implementation experience.
• Proven success leading multiple enterprise-scale ServiceNow implementations and transformation initiatives.
• Deep expertise in ServiceNow platform architecture, governance, integrations, security, and best practices.
• Strong executive communication, stakeholder management, consulting, and leadership skills.
• Experience leading global, cross-functional teams across architecture, development, and delivery disciplines.

Responsibilities

• Lead end-to-end architecture, strategy, and delivery for large-scale ServiceNow transformation programs.
• Define scalable, secure, and maintainable ServiceNow solutions aligned with enterprise architecture standards and governance practices.
• Architect and guide implementations across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, Discovery, and Service Mapping.
• Drive integration strategies between ServiceNow, cloud platforms, enterprise applications, and third-party systems.
• Partner with executive stakeholders, business leaders, and technology teams to align platform capabilities with business objectives.
• Provide technical leadership, mentorship, and architectural oversight throughout the solution lifecycle.
• Support solution development, estimation, pre-sales activities, and client workshops while promoting innovation and platform modernization.

Skills

Architecture leadership

Executive communication

Global cross-functional teams

ServiceNow expertise

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

REST APIs

SOAP APIs

JSON

XML

JavaScript

Job description

Cognizant is seeking a Senior ServiceNow Solution Architect to lead end-to-end design, governance, and delivery of enterprise-scale ServiceNow solutions. This remote USA role focuses on transforming operations across ITSM, ITOM, ITAM, CSM, and beyond, with strong governance and security standards.

You will mentor teams, engage executives, and drive pre-sales activities while shaping platform modernization. A deep ServiceNow and IT architecture background is required for this senior appointment.