Senior ServiceNow Architect - Remote, Enterprise-Scale

Bright Vision Technologies; Woodbridge Township (NJ); Remote; USD 100,000 - 180,000; Full time

Job summary

Bright Vision Technologies is seeking a ServiceNow Architect for 100% remote work in the U.S. You will lead the design, governance, and long-term evolution of the ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom apps.

The role demands enterprise-scale architecture, multi-year roadmaps, and collaboration with engineering, business, and executives. The ideal candidate has extensive ServiceNow experience, strong data modeling and security skills, and a track record of guiding

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

Responsibilities

• Define ServiceNow platform architecture across ITSM, ITOM, HRSD, CSM, SecOps, and custom application domains.
• Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules.
• Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.
• Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs.
• Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns.
• Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles.
• Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time.
• Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization.
• Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically.
• Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs.
• Mentor developers, admins, and tech leads on ServiceNow best practices.
• Coordinate with security and compliance teams to ensure the platform meets regulatory obligations.
• Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later.
• Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution.

Skills

Communication

Stakeholder management

IntegrationHub

REST APIs

CMDB design

Service mapping

Discovery

Security ACLs

Role design at scale

Release planning

Upgrades

Architecture leadership

Certifications CTA/CIS/CSA

Education

Bachelor’s or Master’s degree in Computer Science / Information Systems

Tools

IntegrationHub

REST APIs

Job description

Bright Vision Technologies is seeking a ServiceNow Architect for 100% remote work in the U.S. You will lead the design, governance, and long-term evolution of the ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom apps.

The role demands enterprise-scale architecture, multi-year roadmaps, and collaboration with engineering, business, and executives. The ideal candidate has extensive ServiceNow experience, strong data modeling and security skills, and a track record of guiding