Senior ServiceNow Architect – Remote

Bright Vision Technologies; Tampa (FL); Remote; USD 100,000 - 150,000; Full time

Job summary

Bright Vision Technologies is seeking a Senior ServiceNow Consultant to lead enterprise-scale architecture across ITSM, ITOM, HRSD, CSM, SecOps, and custom apps. You will govern data, security, and integrations, shaping multi-year roadmaps while influencing engineering, business, and executives.

The ideal candidate has 6+ years in ServiceNow with architecture/leadership experience and strong stakeholder communication.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles.
• Deep expertise across multiple ServiceNow modules.
• Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals.
• Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios.
• Experience designing CMDB, discovery, and service mapping implementations.
• Strong understanding of platform security, ACLs, and role design at scale.
• Experience leading major upgrades and release planning.
• Excellent communication and stakeholder management skills.
• ServiceNow CTA, CIS, or CSA certifications

Responsibilities

• Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom domains.
• Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules.
• Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design.
• Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs.
• Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns.
• Design platform-wide security, role models, and ACL strategies balancing functionality with least-privilege.
• Lead major platform upgrades, release management cycles, and platform health initiatives.
• Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization.
• Drive performance, scalability, and instance-health improvements with telemetry and load testing.
• Partner with business stakeholders to translate process needs into ServiceNow capabilities with trade-offs.
• Mentor developers, admins, and tech leads on best practices.
• Coordinate with security and compliance teams to ensure regulatory obligations.
• Produce architecture artifacts—diagrams, decision records, and reference designs—for long-term clarity.
• Stay current with Now roadmap, AI features, and broader platform evolution

Skills

Architectural leadership

Stakeholder management

Platform security

Communication

Mentoring

Education

Bachelor’s or Master’s in CS/IS

Tools

IntegrationHub

REST APIs

Now Assist

App Engine Studio

GenAI Controller

Job description

Bright Vision Technologies is seeking a Senior ServiceNow Consultant to lead enterprise-scale architecture across ITSM, ITOM, HRSD, CSM, SecOps, and custom apps. You will govern data, security, and integrations, shaping multi-year roadmaps while influencing engineering, business, and executives.

The ideal candidate has 6+ years in ServiceNow with architecture/leadership experience and strong stakeholder communication.