Senior ServiceNow Architect & Platform Lead

Robotics Technologies LLC; Mountain View (CA); On-site; USD 84,000 - 120,000; Full time

Job summary

Robotics Technologies LLC in Mountain View, CA seeks a ServiceNow Technical Architect to lead the architecture and implementation of enterprise ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, and CSM. This role demands deep platform expertise, hands-on scripting, and strong leadership to drive standards and governance.

The candidate will collaborate with stakeholders and development teams to deliver scalable, secure, and value-driven ServiceNow capabilities that align with business needs.

Qualifications

• 15+ years IT experience with strong ServiceNow experience.
• 5+ years in ServiceNow architecture and solution design.
• Strong knowledge of ITSM, CMDB, Discovery, and ITIL frameworks.

Responsibilities

• Lead architecture, design, and implementation of ServiceNow solutions.
• Define technical architecture, platform standards, best practices, and implementation strategies.
• Design and develop across ITSM, ITOM, ITAM, HRSD, and CSM modules.
• Lead ServiceNow platform integrations with REST APIs, SOAP APIs, and IntegrationHub.
• Provide architectural guidance on workflows, Service Catalog, CMDB, Discovery, and Service Portal.
• Oversee customization, configuration, scripting, and application development.
• Ensure platform scalability, performance, security, and governance.
• Collaborate with business stakeholders, developers, and technical teams to translate requirements into technical solutions.
• Review technical designs and ensure adherence to ServiceNow best practices.
• Mentor development teams and provide technical leadership.

Skills

ServiceNow expertise

Solution architecture

JavaScript & Glide

REST/SOAP APIs

ITIL & ITSM

Education

ServiceNow CTA/CMA/CAD certifications

Tools

IntegrationHub

MID Server

CMDB

Discovery

Job description

Robotics Technologies LLC in Mountain View, CA seeks a ServiceNow Technical Architect to lead the architecture and implementation of enterprise ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, and CSM. This role demands deep platform expertise, hands-on scripting, and strong leadership to drive standards and governance.

The candidate will collaborate with stakeholders and development teams to deliver scalable, secure, and value-driven ServiceNow capabilities that align with business needs.