Senior ServiceNow Architect | ITSM & ITOM Expert

Interon IT Solutions; New Jersey; Hybrid; USD 57,000 - 81,000; Full time

Job summary

Everest Insurance is seeking a hands‑on Senior ServiceNow Developer / Architect to lead ITSM/ITOM initiatives, implement, customize, and enhance the enterprise ServiceNow platform, and connect operational workflows with automated IT operations. Focus areas include CMDB health, Discovery, Service Mapping, and Event Management.

The role requires 7+ years in software development with 5+ years in ServiceNow, and a strong background in integration, scripting, and ITIL processes.

Qualifications

• 7+ years of hands‑on software development.
• At least 5 years dedicated to ServiceNow development.
• Strong expertise across both ITSM and ITOM.
• Advanced proficiency in JavaScript ES6+, GlideScript, HTML/CSS, AngularJS, and XML/JSON.
• Hands‑on expertise in Discovery patterns, Service Mapping rules, Event Management alert binding, and CMDB health metrics.
• Strong knowledge of relational database structures and SQL.
• Strong understanding of ITIL v3/v4 frameworks.

Responsibilities

• Design, build, and deploy ServiceNow solutions using Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, and Workflow Editor.
• Configure and maintain Discovery, Service Mapping, Event Management, and Operational Intelligence.
• Maintain CMDB accuracy, resolve duplicate records, and align configuration data with CSDM 4.0.
• Design and maintain bidirectional integrations using Integration Hub, REST/SOAP APIs, and MID Servers.
• Integrate ServiceNow with tools such as SolarWinds, Splunk, Datadog, Jira, Azure DevOps, and PagerDuty.
• Build automated remediation workflows using Flow Designer and Integration Hub spokes to reduce mean time to resolution.
• Manage update sets, application scope, and instance upgrades across DEV, TEST, and PROD.
• Follow established change management practices.
• Partner with infrastructure, security, and service desk teams to translate enterprise requirements into scalable technical solutions.

Skills

Senior ServiceNow development

ITSM

ITOM

JavaScript ES6+

GlideScript

HTML/CSS

AngularJS

XML/JSON

CMDB

Discovery

Service Mapping

Event Management

SQL

ITIL v3/v4

Tools

Jira

Job description

Everest Insurance is seeking a hands‑on Senior ServiceNow Developer / Architect to lead ITSM/ITOM initiatives, implement, customize, and enhance the enterprise ServiceNow platform, and connect operational workflows with automated IT operations. Focus areas include CMDB health, Discovery, Service Mapping, and Event Management.

The role requires 7+ years in software development with 5+ years in ServiceNow, and a strong background in integration, scripting, and ITIL processes.